Payment Operations Specialist

About the role

Payment Operations Specialist position located in Vienna, Virginia (Hybrid) with shift 7:00pm - 3:30am EST. Alternate locations include Pensacola, FL and Winchester, VA.

Role Overview: We are seeking a detail-oriented professional for a position focused on payment operations. This role involves handling various payment processes while ensuring adherence to risk and compliance standards. The position requires critical thinking to analyze and resolve complex payment scenarios efficiently.

Responsibilities

• Process and support a variety of payment transactions, including wire transfers, cashier's checks, faster payments, and Western Union transactions.
• Review payment requests and supporting documentation to ensure accuracy and completeness.
• Perform required compliance checks, including OFAC screening, fraud prevention controls, and adherence to Bank Secrecy Act (BSA) requirements.
• Investigate payment exceptions, discrepancies, and operational issues, identifying root causes and implementing timely resolutions.
• Escalate potential fraud, compliance concerns, or operational risks as appropriate.
• Partner with internal teams and stakeholders to resolve payment-related inquiries and provide transaction status updates.
• Maintain accurate records and documentation in accordance with internal policies and regulatory requirements.
• Support continuous improvement efforts to enhance payment operations and reduce risk.

Requirements

• Experience supporting payment operations, banking operations, financial services, or a related environment.
• Knowledge of wire transfers, cashier's checks, faster payments, Western Union transactions, and related payment processes.
• Understanding of regulatory and compliance requirements, including OFAC, BSA, AML, and fraud prevention controls.
• Strong analytical and critical thinking skills with the ability to resolve complex payment issues.
• Exceptional attention to detail and accuracy when reviewing financial transactions and documentation.
• Strong communication skills with the ability to collaborate effectively across teams.
• Ability to manage multiple priorities in a fast-paced operational environment.

Qualifications

• Experience within a credit union, banking, or financial institution.
• Familiarity with payment processing systems and operational risk controls.
• Experience handling payment investigations, exception processing, or fraud-related reviews.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans offering optional financial protection.
• ESPP (employee stock purchase program) and a 401K program with company match after 12 months of tenure.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months tenure, plus certification discounts and perks to associations including CompTIA and IIBA.
• Dedicated customer service team for Consultants and a certified Career Coach.
• Full list of benefits, programs, support teams and resources available in the ‘Welcome Packet’.

Schedule

Shift: 7:00pm - 3:30am EST.