PAYMENT OPERATIONS SPECIALIST

At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other. With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. We believe that together, we Live Greater.

About the Role

The Payment Operations Specialist is responsible for various payment strategies, data analysis tools, and reporting to efficiently and accurately execute payment functions necessary to meet operational objectives. This includes decision-making, posting transactions, and managing exceptions across multiple payment channels such as ACH, check, wire transfers, mobile deposits, etc. They are also responsible for reconciling activity daily to ensure accurate accounting of funds, reporting, and compliance with all NACHA Operating Rules, ECCHO rules, and other security and regulatory requirements.

Responsibilities

• Utilize multiple payment systems and programs to conduct in-house member transactions, resulting in timely and accurate posting of transactions.
• Identify, investigate, and resolve payment issues, review and analyze potential fraudulent activity, while utilizing various cross-functional systems.
• Provide high-quality work within fast-paced timeframes.
• Engage in DNA release system upgrades, testing new changes in the appropriate core test environment to ensure proposed functions operate as expected.
• Conduct thorough testing and validation of payment-related functionalities, including updating procedures and notifying internal teams of relevant changes.
• Facilitate various types of money movement requests in accordance with company procedures and respond to transactional inquiries for Greater Nevada Credit Union and its subsidiaries.
• Suggest areas for process improvement with the Payment Operations Manager, including identifying inefficiencies and resolution recommendations.
• Stay updated on industry trends, regulations, and best practices in payment channels.
• Participate in Payment Operations audits, assist the team with gathering required materials, and engage in audit discussions as needed.
• Ensure day-to-day transactions meet all regulatory and procedural guidelines and that documentation is appropriately retained.

Requirements

• High School Diploma or equivalent required.
• Strong attention to detail and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Ability to handle sensitive member financial information with confidentiality and professionalism.
• Previous financial institution experience preferred.
• Proficient in Microsoft Office Suite.
• Two years of experience with ACH, wire transfers, check clearing, or other payment channel methods required.

Skills & Competencies

• Ability to consistently participate in continued training and education to understand payment rules, laws, and regulations.
• Strong computer skills with knowledge of Microsoft Office.
• Effective professional written and verbal communication skills.
• Excellent problem-solving, sound judgment, and decision-making skills.
• Ability to work with minimal direction, demonstrate proactive problem-solving capacity, and manage multiple timeframes and deadlines across several channels and shifting priorities.
• Strong and proven critical thinking skills to analyze situations, identify issues, and look for effective solutions.

Physical Demands

• Regularly required to sit and use a keyboard, multiple monitors, mouse, and telephone, including repetitive motions with hands, fingers, arms, etc., for extended periods.
• Frequently required to stand, walk, reach with hands and arms, bend, and kneel.
• Occasionally required to lift and/or move up to 20 pounds.

Location and Travel Requirements

The Payment Operations position is located in Reno and Carson City.

Pay

$20.19 - $28.13 per hour. Compensation is dependent on experience.

Benefits

• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents.
• Health Savings Account contributions.
• Supplemental insurance and life insurance plans.
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day, and sabbatical leave after every seven years of employment.
• Paid time to volunteer and make a contribution to the community.
• Employee product and service discounts.