Payments Operations Manager

About the role

Join TBK Bank, a subsidiary of Triumph. We are a team of passionate, driven, collaborative, solutions‑minded professionals dedicated to making a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time, delivering exceptional customer service with humility and excellence.

Responsibilities

• Lead, develop, and manage a team of payment operations professionals.
• Establish performance goals, KPIs, and accountability standards.
• Conduct hiring, onboarding, coaching, and performance management.
• Ensure staffing coverage for critical processing windows.
• Foster a culture of operational excellence, accountability, and continuous improvement.
• Oversee daily payment operations across ACH, wires, cards, RTP, FedNow, and emerging payment rails.
• Ensure timely and accurate processing and settlement of transactions.
• Monitor performance against SLAs and KPIs.
• Act as escalation point for complex payment issues.
• Drive implementation of new payment products and enhancements.
• Establish and maintain financial controls supporting payment processing, settlement, and reconciliation activities.
• Ensure reconciliation processes across payment and deposit systems.
• Develop and/or maintain operational reporting and dashboards.
• Manage settlement, clearing, and funding account activities related to payment operations and provide insights to senior leadership.
• Ensure compliance with NACHA, Reg E, AML/KYC, and payment‑rail standards.
• Maintain strong internal controls and operational governance.
• Support audits, regulatory examinations, and remediation activities.
• Identify and mitigate operational, financial, and fraud risks.
• Develop and execute the strategic roadmap for Payment Operations aligned with organizational goals.
• Identify emerging payment trends, technologies, and industry best practices.
• Translate business objectives into operational priorities and measurable outcomes.
• Partner with executive leadership on long‑term operational planning and scalability.
• Lead annual operational planning, forecasting, and budgeting activities.
• Evaluate new payment capabilities including RTP, FedNow, digital wallets, and embedded payments.
• Develop business cases for automation and strategic investments.
• Lead payment modernization initiatives and operational transformation programs.
• Improve customer experience and reduce operational friction.
• Partner with Finance, Treasury, Product, Risk, and Technology teams.
• Communicate operational performance and risks to stakeholders.
• Support cross‑functional initiatives.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in finance, accounting, business, or a related field (preferred).
• Knowledge of ISO 20022.
• 7–10+ years of payment or banking operations experience.
• 3–5+ years of leadership experience.
• AAP Certification or other comparable certification (preferred).
• Strong understanding of ACH, wire, RTP/FedNow, and card payment networks.

Work Environment

• Moderate noise level typical of a business office with computers, phones, printers, and light foot traffic.
• Ability to work in a confined area.
• Ability to sit at a computer terminal for extended periods.
• Occasional stooping or kneeling may be necessary.
• Regularly required to stand, sit, talk, hear, and use hands/fingers to operate a computer keyboard and telephone.
• Specific vision abilities required due to computer work.
• Light to moderate lifting required.
• Regular, predictable attendance required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid Time Off
• 401(k) retirement plan
• Additional benefits and perks