Payment Operations Manager

Key Responsibilities

• Provide leadership to define and communicate the vision and roadmap for the sub-capability, ensuring alignment with enterprise strategy and client needs.
• Champion modernization and innovation, identifying opportunities to enhance processes and drive productivity.
• Partner across functions supporting the sub-capability, ensuring systems are robust, scalable, and future-ready.
• Responsible for delivery of daily operations, ensuring a resilient and globally consistent operating model.
• Maintain operational processes, controls and oversight to ensure timely and accurate service delivery.
• Maintain a robust control environment aligned to enterprise risk & compliance frameworks.
• Ensure compliance with relevant regulations and internal policies.
• Comply with service level agreements, providing transparency on service delivery through performance metrics and issue resolution.
• Provide incident response and crisis management for issues impacting the sub-capability.
• Pursue process improvements that enhance client experience and reduce risk.
• Structure, build, lead and inspire a diverse & high-performing team.
• Align workforce planning to Capability objectives.
• Foster a culture of accountability, continuous improvement, and service excellence.
• Manage change effectively, ensuring teams are engaged and resilient.
• Maintain responsibility for the quality, completeness, timeliness, and accuracy of all data and outputs aligned with the sub-capability, regardless of where the data sits or which systems produce it.
• Adhere to data governance standards, regulatory requirements, and risk management practices.

Requirements

• University degree in a relevant field.
• Proven experience in the financial services industry with domain expertise in Payment Operations.
• Proven experience in operations management within a complex, global organization.
• Proven leadership guiding teams across different jurisdictions.
• Proven experience operating within risk, compliance, and resiliency frameworks.
• Operations specialist, with ability to manage multiple priorities and high-quality outcomes.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Demonstrated ability to influence, persuade and deliver concise messaging across a broad, diverse stakeholder group.

Qualifications

The ideal candidate should have:

• University degree in a relevant field.
• Proven experience in the financial services industry with domain expertise in Payment Operations.
• Proven experience in operations management within a complex, global organization.
• Proven leadership guiding teams across different jurisdictions.
• Proven experience operating within risk, compliance, and resiliency frameworks.
• Operations specialist, with ability to manage multiple priorities and high-quality outcomes.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Demonstrated ability to influence, persuade and deliver concise messaging across a broad, diverse stakeholder group.

Skills

The ideal candidate should possess:

• University degree in a relevant field.
• Proven experience in the financial services industry with domain expertise in Payment Operations.
• Proven experience in operations management within a complex, global organization.
• Proven leadership guiding teams across different jurisdictions.
• Proven experience operating within risk, compliance, and resiliency frameworks.
• Operations specialist, with ability to manage multiple priorities and high-quality outcomes.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Demonstrated ability to influence, persuade and deliver concise messaging across a broad, diverse stakeholder group.

Benefits

Comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits.

Pay

Salary range is a good faith estimate of base pay. $154,300 - 269,900 USD.

Schedule

Northern Trust provides a flexible schedule to accommodate the needs of its employees.