Payment Operations Manager

Key Responsibilities

• Provide leadership to define and communicate the vision and roadmap for the sub-capability, ensuring alignment with enterprise strategy and client needs.
• Champion modernization and innovation, identifying opportunities to enhance processes and drive productivity.
• Partner across functions supporting the sub-capability, ensuring systems are robust, scalable, and future-ready.

Operational Excellence

• Responsible for delivery of daily operations, ensuring a resilient and globally consistent operating model.
• Maintain operational processes, controls and oversight to ensure timely and accurate service delivery.

Risk Management & Compliance

• Maintain a robust control environment aligned to enterprise risk & compliance frameworks.
• Ensure compliance with relevant regulations and internal policies.

Stakeholder & Client Management

• Comply with service level agreements, providing transparency on service delivery through performance metrics and issue resolution.
• Provide incident response and crisis management for issues impacting the sub-capability.
• Pursue process improvements that enhance client experience and reduce risk.

Talent & Culture

• Structure, build, lead and inspire a diverse & high-performing team.
• Align workforce planning to Capability objectives.
• Foster a culture of accountability, continuous improvement, and service excellence.
• Manage change effectively, ensuring teams are engaged and resilient.

Data Stewardship & Performance Accountability

• Maintain responsibility for the quality, completeness, timeliness, and accuracy of all data and outputs aligned with the sub-capability, regardless of where the data sits or which systems produce it.
• Adherence to data governance standards, regulatory requirements, and risk management practices.

Requirements

• University degree in a relevant field.
• Proven experience in the financial services industry with domain expertise in Payment Operations.
• Proven experience in operations management within a complex, global organization.
• Proven leadership guiding teams across different jurisdictions.
• Proven experience operating within risk, compliance, and resiliency frameworks.
• Operations specialist, with ability to manage multiple priorities and high-quality outcomes.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Demonstrated ability to influence, persuade and deliver concise messaging across a broad, diverse stakeholder group.

Qualifications

• Experience in managing cross-functional teams.
• Knowledge of financial services regulations and compliance frameworks.
• Experience in implementing and maintaining IT systems.
• Experience in developing and implementing business processes.
• Experience in managing project timelines and budgets.

Benefits

The salary range for this position is $154,300 - $269,900 USD. Northern Trust offers a comprehensive benefits package including:

• Retirement benefits (401k and pension)
• Health and welfare benefits (medical, dental, vision, spending accounts and disability)
• Paid time off
• Parental and caregiver leave
• Life & accident insurance
• Other voluntary and well-being benefits
• A discretionary bonus program that may include an equity component

Schedule

Full-time position.