Payments Operations Manager
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate like EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Content:
- Intro paragraph: "Join TBK Bank! At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals."
That's about the role/company. Could be "About the role" or maybe "About TBK Bank". We'll use "About the role".
- Essential Duties & Responsibilities: list of many bullet-like sentences. We'll put under Responsibilities
with - each.
- Experience & Education: includes Bachelor’s degree..., ISO 20022 knowledge, 7–10+ years..., 3–5+ years leadership, AAP Certification..., Strong understanding of ACH, Wire, RTP/FedNow, and card payment networks. That's qualifications/requirements. We'll split maybe into Requirements (education, experience) and Skills (certifications, knowledge). But we can also combine. The instruction: prefer few substantive sections over many thin ones. So we could have sections: About the role, Responsibilities, Requirements (including education, experience, certifications), Skills (maybe knowledge of payment networks), Benefits (they mention Medical, Dental, Vision, Paid Time Off, 401k and much more). Pay and Schedule not mentioned, so omit.
We must not include placeholder like "much more" is vague but it's still a statement of benefits. It's okay.
We need to preserve all substantive info; do not invent or summarize away detail. So we need to list each bullet exactly as in posting? We can keep the phrasing but as list items.
Let's extract responsibilities list:
"Lead, develop, and manage a team of payment operations professionals"
"Establish performance goals, KPIs, and accountability standards"
"Conduct hiring, onboarding, coaching, and performance management"
"Ensure staffing coverage for critical processing windows"
"Foster a culture of operational excellence, accountability, and continuous improvement"
"Oversee daily payment operations across ACH, wires, cards, RTP, FedNow, and emerging payment rails"
"Ensure timely and accurate processing and settlement of transactions"
"Monitor performance against SLAs and KPIs"
"Act as escalation point for complex payment issues"
"Drive implementation of new payment products and enhancements"
"Establish and maintain financial controls supporting payment processing, settlement, and reconciliation activities. Ensure reconciliation processes across payment and deposit systems"
"Develop and/or maintain operational reporting and dashboards"
"Manage settlement, clearing, and funding account activities related to payment operations. Provide insights to senior leadership"
"Ensure compliance with NACHA, Reg E, AML/KYC, and payment rail standards"
"Maintain strong internal controls and operational governance"
"Support audits, regulatory examinations, and remediation activities"
"Identify and mitigate operational, financial, and fraud risks"
"Develop and execute the strategic roadmap for Payment Operations aligned with organizational goals. Identify emerging payment trends, technologies, and industry best practices. Translate business objectives into operational priorities and measurable outcomes. Partner with executive leadership on long-term operational planning and scalability. Lead annual operational planning, forecasting, and budgeting activities. Evaluate new payment capabilities including RTP, FedNow, digital wallets, and embedded payments. Develop business cases for automation and strategic investments. Lead payment modernization initiatives and operational transformation programs. Improve customer experience and reduce operational friction. Partner with Finance, Treasury, Product, Risk, and Technology teams"
"Communicate operational performance and risks to stakeholders"
"Support cross-functional initiatives"
"Other duties as assigned"
We need to keep each as separate
- . Some sentences are long with multiple sentences; we can keep as is.
Now Experience & Education:
"Bachelor’s degree in finance, Accounting, Business, or related field preferred"
"ISO 20022 knowledge"
"7–10+ years of payment or banking operations experience"
"3–5+ years of leadership experience."
"AAP Certification or other comparable certification preferred"
"Strong understanding of ACH, Wire, RTP/FedNow, and card payment networks."
We could split: Requirements (education, experience, certifications) and Skills (knowledge). But we can also put all under Requirements. However we have a separate Skills section possible. Let's decide: We'll have Requirements (education, experience, certifications) and Skills (ISO 20022 knowledge, Strong understanding of payment networks). But ISO 20022 knowledge is also a skill. We'll put under Skills.
Thus:
Requirements
- Bachelor’s degree in finance, Accounting, Business, or related field preferred
- 7–10+ years of payment or banking operations experience
- 3–5+ years of leadership experience
- AAP Certification or other comparable certification preferred
Skills
- ISO 20022 knowledge
- Strong understanding of ACH, Wire, RTP/FedNow, and card payment networks
Benefits: "We offer Medical, Dental, Vision, Paid Time Off, 401k and much more."
We'll put under Benefits.
Now About the role: we have intro paragraph. We'll put as .
Check for any other sections: Work Environment details: "The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e. business office with computers, phone, and printers, light traffic).Ability to work in a confined area.Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.Specific vision abilities are required by this job due to computer work.Light to moderate lifting is required.Regular, predictable attendance is required."
This is substantive; could be a section like "Work Environment". But we only have allowed headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Work Environment not in list; we should not create a heading not listed. The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., implying those are examples but we should stick to those? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should not add Work Environment heading. We could fold that info into About the role or Responsibilities? Probably About the role could include work environment. But it's not about role. However we could incorporate into About the role as extra paragraph. The instruction: "Prefer a few substantive sections over many thin ones." So we could omit Work Environment section entirely and incorporate its details into About the role or Responsibilities? Might be better to add a paragraph under About the role after the intro. That preserves info.
Thus About the role will have two paragraphs: the intro and the work environment details.
Now check for any duplicated lines: "Other duties as assigned" is included.
Now ensure we don't include boilerplate like cookie/navigation/legal/EEO etc. Not present.
Now output HTML fragment.
Let's craft:
About the role
Join TBK Bank! At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.
The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone. Specific vision abilities are required by this job due to computer work. Light to moderate lifting is required. Regular, predictable attendance is required.
Responsibilities
- Lead, develop, and manage a team of payment operations professionals
- Establish performance goals, KPIs, and accountability standards
- Conduct hiring, onboarding, coaching, and performance management
- Ensure staffing coverage for critical processing windows
- Foster a culture of operational excellence, accountability, and continuous improvement
- Oversee daily payment operations across ACH, wires, cards, RTP, FedNow, and emerging payment rails
- Ensure timely and accurate processing and settlement of transactions
- Monitor performance against SLAs and KPIs
- Act as escalation point for complex payment issues
- Drive implementation of new payment products and enhancements
- Establish and maintain financial controls supporting payment processing, settlement, and reconciliation activities. Ensure reconciliation processes across payment and deposit systems
- Develop and/or maintain operational reporting and dashboards
- Manage settlement, clearing, and funding account activities related to payment operations. Provide insights to senior leadership
- Ensure compliance with NACHA, Reg E, AML/KYC, and payment rail standards
- Maintain strong internal controls and operational governance
- Support audits, regulatory examinations, and remediation activities
- Identify and mitigate operational, financial, and fraud risks
- Develop and execute the strategic roadmap for Payment Operations aligned with organizational goals. Identify emerging payment trends, technologies, and industry best practices. Translate business objectives into operational priorities and measurable outcomes. Partner with executive leadership on long-term operational planning and scalability. Lead annual operational planning, forecasting, and budgeting activities. Evaluate new payment capabilities including RTP, FedNow, digital wallets, and embedded payments. Develop business cases for automation and strategic investments. Lead payment modernization initiatives and operational transformation programs. Improve customer experience and reduce operational friction. Partner with Finance, Treasury, Product, Risk, and Technology teams
- Communicate operational performance and risks to stakeholders
- Support cross-functional initiatives
- Other duties as assigned
Requirements
- Bachelor’s degree in finance, Accounting, Business, or related field preferred
- 7–10+ years of payment or banking operations experience
- 3–5+ years of leadership experience
- AAP Certification or other comparable certification preferred
Requirements
- Bachelor’s degree in finance, Accounting, Business, or related field preferred
- 7–10+ years of payment or banking operations experience
- 3–5+ years of leadership experience
- AAP Certification or other comparable certification preferred
Skills
- ISO 20022 knowledge
- Strong understanding of ACH, Wire, RTP/FedNow, and card payment networks
. Check for any other sections: Work Environment details: "The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e. business office with computers, phone, and printers, light traffic).Ability to work in a confined area.Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.Specific vision abilities are required by this job due to computer work.Light to moderate lifting is required.Regular, predictable attendance is required." This is substantive; could be a section like "Work Environment". But we only have allowed headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Work Environment not in list; we should not create a heading not listed. The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., implying those are examples but we should stick to those? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should not add Work Environment heading. We could fold that info into About the role or Responsibilities? Probably About the role could include work environment. But it's not about role. However we could incorporate into About the role as extra paragraph. The instruction: "Prefer a few substantive sections over many thin ones." So we could omit Work Environment section entirely and incorporate its details into About the role or Responsibilities? Might be better to add a paragraph under About the role after the intro. That preserves info.
Thus About the role will have two paragraphs: the intro and the work environment details.
Now check for any duplicated lines: "Other duties as assigned" is included.
Now ensure we don't include boilerplate like cookie/navigation/legal/EEO etc. Not present.
Now output HTML fragment.
Let's craft:
About the role
About the role
Join TBK Bank! At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.
The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone. Specific vision abilities are required by this job due to computer work. Light to moderate lifting is required. Regular, predictable attendance is required.
Responsibilities
- Lead, develop, and manage a team of payment operations professionals
- Establish performance goals, KPIs, and accountability standards
- Conduct hiring, onboarding, coaching, and performance management
- Ensure staffing coverage for critical processing windows
- Foster a culture of operational excellence, accountability, and continuous improvement
- Oversee daily payment operations across ACH, wires, cards, RTP, FedNow, and emerging payment rails
- Ensure timely and accurate processing and settlement of transactions
- Monitor performance against SLAs and KPIs
- Act as escalation point for complex payment issues
- Drive implementation of new payment products and enhancements
- Establish and maintain financial controls supporting payment processing, settlement, and reconciliation activities. Ensure reconciliation processes across payment and deposit systems
- Develop and/or maintain operational reporting and dashboards
- Manage settlement, clearing, and funding account activities related to payment operations. Provide insights to senior leadership
- Ensure compliance with NACHA, Reg E, AML/KYC, and payment rail standards
- Maintain strong internal controls and operational governance
- Support audits, regulatory examinations, and remediation activities
- Identify and mitigate operational, financial, and fraud risks
- Develop and execute the strategic roadmap for Payment Operations aligned with organizational goals. Identify emerging payment trends, technologies, and industry best practices. Translate business objectives into operational priorities and measurable outcomes. Partner with executive leadership on long-term operational planning and scalability. Lead annual operational planning, forecasting, and budgeting activities. Evaluate new payment capabilities including RTP, FedNow, digital wallets, and embedded payments. Develop business cases for automation and strategic investments. Lead payment modernization initiatives and operational transformation programs. Improve customer experience and reduce operational friction. Partner with Finance, Treasury, Product, Risk, and Technology teams
- Communicate operational performance and risks to stakeholders
- Support cross-functional initiatives
- Other duties as assigned
Requirements
- Bachelor’s degree in finance, Accounting, Business, or related field preferred
- 7–10+ years of payment or banking operations experience
- 3–5+ years of leadership experience
- AAP Certification or other comparable certification preferred