Payment Systems Specialist

About the role

Upholds the Credit Union’s mission of "We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve," by ensuring the seamless operation of the Credit Union’s accounting and payment systems. This role involves balancing, tracking, reporting, verifying, and auditing key processes to support members and internal operations. Responsibilities may include managing check and wire processing, Remote Deposit Capture, Digital Banking transactions, ATM management, payroll deductions, ACH processes, and more. The role also involves conducting audits, maintaining GL accounts, and providing cross-departmental support when needed.

Responsibilities

• Member Support: Assist members with inquiries regarding accounts, ATM errors/issues, payroll deductions, ACH transactions, wire transfers, digital banking, and payment systems.
• Payment Processing: Handle incoming and outgoing domestic/foreign wire transfers, ACH transactions, and rejected check processing promptly and accurately.
• Systems Management: Maintain and update payment systems, including debit card operations, ATM functionality, and other transaction platforms.
• Fraud Monitoring: Review reports daily to detect fraudulent or suspicious activity and coordinate necessary actions.
• Reconciliation and Audits: Balance general ledger accounts, perform monthly audits, reconcile payroll accounts, and track transaction activity.
• Collaboration: Support departments such as Fraud and Card Analysts, Treasury Management, and Accounting as needed.
• Training and Cross-Training: Assist in onboarding new employees and provide backup for other payment-related roles within the team.

Experience and Qualifications

High school diploma coupled with technical school or college training. Preferred certifications: NCP (National Check Professional). Proficiency in using online computer terminals and software like Word, Excel, and document archives, with knowledge of ATM network software preferred. Familiarity with transaction processes and product procedures acquired through 3–6 months of on-the-job experience in the Credit Union sector. Exceptional attention to detail, analytical abilities, and problem-solving skills. Strong interpersonal and communication skills to interact effectively with diverse groups in high-pressure situations.

Work Environment

Office environment with moderate level of noise. Frequent use of telephone, copier, computer, fax machine and other office machines. Prolonged sitting or standing. Frequent mental and visual concentration. Minimal lifting of up to 25 pounds. NOTE: This job has the potential to be a hybrid position, contingent upon supervisor approval. Approval will be based on the Work From Home Policy eligibility requirements as well as the department needs.