Payment Services Specialist

About the role

Serve as the primary program lead for assigned Payment Services customers, owning the end-to-end customer experience beginning in the implementation phase through the ongoing delivery.

Act as the central point of contact for all payment-related inquiries, providing guidance, resolving issues, and ensuring timely, high-quality support.

Lead customer engagement through recurring performance reviews, delivering insights on service performance, trends, and opportunities for improvement.

Own and communicate the narrative of service delivery, ensuring clear, consistent messaging while aligning customer expectations to defined service scope.

Partner with internal teams to troubleshoot and resolve payment, processing, and funding-related challenges, driving timely resolution and escalation when needed.

Advocate for customers while maintaining program integrity by balancing customer needs with established service models and organizational priorities.

Drive continuous improvement by identifying trends, documenting pain points, and coordinating solutions, including management of programming requests and pricing validation.

Responsibilities

• Serve as the primary program lead for assigned Payment Services customers, owning the end-to-end customer experience beginning in the implementation phase through the ongoing delivery.
• Act as the central point of contact for all payment-related inquiries, providing guidance, resolving issues, and ensuring timely, high-quality support.
• Lead customer engagement through recurring performance reviews, delivering insights on service performance, trends, and opportunities for improvement.
• Own and communicate the narrative of service delivery, ensuring clear, consistent messaging while aligning customer expectations to defined service scope.
• Partner with internal teams to troubleshoot and resolve payment, processing, and funding-related challenges, driving timely resolution and escalation when needed.
• Advocate for customers while maintaining program integrity by balancing customer needs with established service models and organizational priorities.
• Drive continuous improvement by identifying trends, documenting pain points, and coordinating solutions, including management of programming requests and pricing validation.

Requirements

• Proficient computer experience in Microsoft Office Products (Outlook, Word, Excel & PowerPoint)
• Strong analytical and problem-solving skills with a mind to process improvement
• Strong initiative and ability to work in a fast-paced, changing environment
• Strong desire to research problems and issues with ability to follow-through to resolution and gain closure on open items
• Excellent communication skills in English – verbal and written; fluency in other languages is an advantage; a confident telephone manner is a core requirement
• Bachelor’s degree or equivalent experience
• Understand energy industry terminology and standards (preferred)

Qualifications

• None specified

Skills

• Proficient computer experience in Microsoft Office Products (Outlook, Word, Excel & PowerPoint)
• Strong analytical and problem-solving skills with a mind to process improvement
• Strong initiative and ability to work in a fast-paced, changing environment
• Strong desire to research problems and issues with ability to follow-through to resolution and gain closure on open items
• Excellent communication skills in English – verbal and written; fluency in other languages is an advantage; a confident telephone manner is a core requirement
• Bachelor’s degree or equivalent experience
• Understand energy industry terminology and standards (preferred)

Benefits

• €40 billion global revenue
• 9% organic growth
• 150,000+ employees in 100+ countries

Pay

• TBD

Schedule

• TBD

Application Instructions

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

We uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.