Payment Specialist

About the role

The Payments Specialist handles day-to-day payment operations, ensuring accurate and timely processing of transactions while adhering to established procedures and guidelines.

Responsibilities

• Process payment transactions accurately and timely in accordance with established procedures and guidelines.
• Conduct research and follow-up on payment discrepancies or issues that arise during payment processing.
• Collaborate with Sales and Operations teams to ensure customer payment information is up to date and accurate.
• Communicate payment status and information to internal and external stakeholders in a timely and professional manner.
• Provide exceptional customer service by responding promptly to inquiries and providing accurate information.
• Prepare and send invoices to customers in a timely and accurate manner.
• Monitor invoice and billing operations, identify discrepancies, and resolve issues with internal and external stakeholders.
• Respond promptly to customer inquiries related to invoices and billing statements.
• Maintain accurate records and documentation related to payment transactions, invoices, and billing statements.
• Adhere to established compliance guidelines related to payment processing, transaction management, and invoice and billing operations.
• Perform additional duties as assigned.

Requirements

• Minimum: High School diploma or GED.
• 1–3 years of customer service or collections experience.
• Self-motivated with a sense of urgency for quality resolution.
• Ability to organize, prioritize, and provide a high degree of service.
• Ability to work and thrive in a fast-paced environment.
• Strong attention to detail and excellent problem-solving skills.
• Accuracy in reporting and presenting financial information.
• Strong verbal and written communication skills.