Payment Specialist

About Us

ACV is a technology company revolutionizing how dealers buy and sell cars online. We are transforming the automotive industry with innovative, user-designed, data-driven applications and solutions. Our mission is to build the most trusted and efficient digital marketplace, offering transparency and comprehensive insights for sourcing, selling, and managing used vehicles. Our network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital, ACV Capital, True360, and Data Services.

Responsibilities

• Handle day-to-day payment operations, processing transactions accurately and timely in accordance with established procedures and guidelines.
• Conduct research and follow-up on payment discrepancies or issues that arise during payment processing.
• Collaborate with Sales and Operations teams to ensure customer payment information is up to date and accurate.
• Communicate payment status and information to internal and external stakeholders in a timely and professional manner.
• Provide exceptional customer service by responding promptly to inquiries and providing accurate information.
• Prepare and send invoices to customers in a timely and accurate manner.
• Monitor invoice and billing operations, identify discrepancies, and resolve issues with internal and external stakeholders.
• Respond promptly to customer inquiries related to invoices and billing statements.
• Maintain accurate records and documentation related to payment transactions, invoices, and billing statements.
• Adhere to established compliance guidelines related to payment processing, transaction management, and invoice and billing operations.
• Perform additional duties as assigned.

Requirements

• Minimum: High School diploma or GED.
• 1–3 years of customer service or collections experience.
• Self-motivated with a sense of urgency for quality resolution.
• Ability to organize, prioritize, and provide a high degree of service.
• Ability to work and thrive in a fast-paced environment.
• Strong attention to detail and excellent problem-solving skills.
• Accuracy in reporting and presenting financial information.
• Strong verbal and written communication skills.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance.
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance.
• Generous paid time off options, including:
  • The greater of 3 paid sick days or in accordance with applicable state/local paid sick leave law.
  • 6 paid company holidays and 2 floating holidays.
  • Parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by law.
• Employee Stock Purchase Program with additional opportunities to earn stock in the company.
• Retirement planning through the company’s 401(k) plan.

ACV is committed to an inclusive culture where every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding, free from discrimination.