Payment Services Specialist

About the Role

The Payment Services Specialist supports the accurate, secure, and timely delivery of card and payment services, including debit and credit card maintenance, disputes, fraud support, wire transfers, ACH, electronic payments, transaction research, reconciliations, and exception resolution.

This role assists members and employees, works with internal departments and service providers, follows regulatory and operational controls, maintains accurate records, and contributes to process improvements while delivering professional, responsive service in a fast-paced environment.

Schedule

Monday–Friday 8:30 a.m. – 5:30 p.m., with alternating Saturdays and Late Shift Fridays 9:30 a.m. to 6:00 p.m.

Compensation

$64,400 - $90,100 per year, which is base pay. Compensation will be based on candidate qualifications.

Experience and Education Requirements

• 2–4 years of related experience in a financial institution
• Bachelor's degree preferred in Business, Accounting, Finance, or equivalent level of education and experience

Knowledge, Skills, and Abilities

• Knowledge of debit and credit card services, ACH, wires, electronic payments, applicable regulations, and financial institution practices
• Strong research, analytical, communication, and member service skills, with the ability to resolve transaction issues, follow detailed procedures, manage competing priorities, and complete work accurately and timely in a fast-paced environment
• Proficiency with Microsoft Office and payment processing systems is preferred
• Must have good credit

Benefits

• 401(k) Plan, Match, and Profit Sharing
• Annual Wellness Benefit
• Education Assistance
• Employee Loan Discounts
• Medical, Dental, and Vision (Effective date of hire)
• Paid Holidays
• Paid Time Off Program
• Staff Incentive Variable Pay (Bonus)