Payment Systems Support Specialist

Responsibilities

• Processes debit card, ATM card, and VISA credit card applications, renewals, and reissues.
• Maintains card accounts on the core system, including address/contact updates, lost/stolen blocks, PIN resets, travel notifications, and CAM/CAN alerts for compromised cards.
• Processes daily debit, ATM, and VISA chargebacks/adjustments to ensure same-day tentative credit to members.
• Manages VISA balance transfers, monetary adjustments, and the ScoreCard Rewards program.
• Completes Instant Issue processing and downloads daily card reports from processors.
• Posts and processes share draft returns and clearings daily by 9:00 a.m.
• Posts and processes ACH returns, clearings, and Affidavit/WSUP daily to ensure same-day credit to members.
• Maintains strong working knowledge of the ACH payment system.
• Provides phone support to members and branch staff; returns Contact Center voicemails within 30 minutes.
• Provides Paymentus & Home Banking support, including resetting security codes and login IDs.
• Processes employee check orders.
• Balances daily work, monitors reports, and processes payroll.
• Downloads and settles daily OTB reporting; posts insurance.
• Maintains filing/records across all areas and communicates deficiencies in daily assignments.
• Performs other duties as assigned.

Requirements

• Minimum 2 years banking experience preferred.
• General knowledge of share draft, debit card, ATM, ACH, and VISA systems and processes preferred.
• Aptitude for handling member and co-worker issues effectively and professionally.
• Team-oriented with the ability to work in a detail-intensive, multi-task environment.
• Sound verbal and written communication skills.