Payment Systems Support Specialist

Description The Payment Systems Support Specialist is responsible for the accurate, timely processing of Kalsee Credit Union's day-to-day payment operations in support of members' financial transactions. This role administers the credit union's debit card, ATM card, and VISA credit card programs; processes share draft and ACH transactions; resolves disputes; and provides payment-related support to members, branch staff, and the Contact Center. Card Services (Debit, ATM & VISA) Processes debit card, ATM card, and VISA credit card applications, renewals, and reissuesMaintains card accounts on the core system, including address/contact updates, lost/stolen blocks, PIN resets, travel notifications, and CAM/CAN alerts for compromised cardsProcesses daily debit, ATM, and VISA chargebacks/adjustments to ensure same-day tentative credit to membersManages VISA balance transfers, monetary adjustments, and the ScoreCard Rewards programCompletes Instant Issue processing and downloads daily card reports from processors Share Draft & ACH Processing Posts and processes share draft returns and clearings daily by 9:00 a.m.Posts and processes ACH returns, clearings, and Affidavit/WSUP daily to ensure same-day credit to membersMaintains strong working knowledge of the ACH payment system Member & Branch Support Provides phone support to members and branch staff; returns Contact Center voicemails within 30 minutesProvides Paymentus & Home Banking support, including resetting security codes and login IDsProcesses employee check orders Other Balances daily work, monitors reports, and processes payrollDownloads and settles daily OTB reporting; posts insuranceMaintains filing/records across all areas and communicates deficiencies in daily assignmentsPerforms other duties as assigned #zr Requirements Minimum 2 years banking experience preferred General knowledge of share draft, debit card, ATM, ACH, and VISA systems and processes preferredAptitude for handling member and co-worker issues effectively and professionallyTeam-oriented with the ability to work in a detail-intensive, multi-task environmentSound verbal and written communication skills