Payment Specialist l

Essential Functions And Duties

• Process payments or payoffs using internal servicing software.
• Review and sort payments or payoffs received by overnight and regular mail.
• Communicate with other departments to process rejected payments and payoffs.
• Aid with Branch Payment Interface, wires, transmittals, reports, and account research.
• Comply with the Code of Conduct and regulatory training requirements.
• Successfully complete annual regulatory compliance training.
• Perform additional duties as assigned.

Required Qualifications

• High School Diploma or equivalent.
• 1+ years of cash handling or accounting experience in a high-volume setting.
• Superior data entry, basic math, and cash balancing skills.
• Proficient with Microsoft applications.
• Effective verbal and written communication skills with demonstrated ability to interact positively and professionally with all levels of both internal and external audiences.

Preferred/Other Qualifications

• Experience with MSP.
• Experience in mortgage servicing.
• Bank Teller experience.

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match.
• Paid Vacation, Sick, Personal and Holidays.

Physical Demands And Work Environment

• The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise.
• The employee is frequently required to communicate (give/receive) information through multiple methods of communication with clear understanding from others.
• The employee must be able to remain in a stationary position and/or move about the organization or remote office.
• The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach.
• May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs.
• The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones.
• The noise level, if working on-site, is usually moderate and typical of an office environment.