Payment Specialist l (Onsite)

General Description

Responsible for processing all types of cashier transactions. Reports to Supervisor.

Essential Functions And Duties

• Oversees Payment Processing or Payoffs using internal servicing software.
• Reviews and sorts payments or payoffs received by overnight and regular mail.
• Communicates with other departments to process rejected payments and payoffs.
• Makes sure daily reports, faxes, emails, and other information are processed in a timely manner.
• Identifies and verifies checks, batches, payoffs, and payments.
• Researches and reconciles outstanding items and balances discrepancies.
• Aids with Branch Payment Interface, wires, transmittals, reports, and account research.
• Completes daily JIRA tasks.
• May assist Team Lead and Management in training new or seasoned employees.

Required Qualifications

• High School Diploma or equivalent
• 3+ years of cash handling or accounting experience in a high-volume setting
• Superior data entry, basic math, and cash balancing skills
• Strong PC skills: Proficient with Microsoft applications
• Solid analytical and problem-solving skills and attention to detail and accuracy
• Ability to handle complex, multiple tasks simultaneously with a sense of urgency in a fast-paced environment
• Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences
• Detail-oriented and able to follow complex instructions accurately

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays

Physical Demands And Work Environment

• The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise.
• The employee is frequently required to communicate (give/receive) information through multiple methods of communication with clear understanding from others.
• The employee must be able to remain in a stationary position and/or move about the organization or remote office.
• The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach.
• May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs.
• Employees may be required to type and utilize a computer for long periods of time.
• The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones.
• The noise level, if working on-site, is usually moderate and typical of an office environment.