Payment Services Processor I or II

Maps Credit Union seeks a Payment Services Processor I or II to join our growing Payment Services department. This position is responsible for processing member disputed transactions in an accurate and timely manner and will require working closely with members. The ideal candidate for this role will have strong communication skills, critical thinking to investigate and resolve dispute cases, and keen attention to detail.

Responsibilities

• Perform critical follow-up on exception items and disputes within regulatory timeframes, including contacting members to investigate and document dispute details, providing provisional credit, submitting chargeback requests, and following up with members to keep them informed.
• Identify and adapt to emerging fraud schemes, while proactively collaborating with team members to implement effective preventative measures.
• Follow regulatory and policy compliance requirements, including Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC), Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags, and other compliance-related policies.
• Maintain member database by processing transactions accurately and timely, preparing periodic reports, and analyzing account information trends.
• Maintain member records, account ledgers, subsidiary accounts, and general ledger accounts by posting timely and accurate transactions.
• Perform assigned database maintenance, including daily date cycle, report generation, account closing, daily transfer of data to the imaging system, and management reports.
• Handle task assignments, including documentation, task completion, cross-training, and arranging team coverage.
• Maintain records by filing and scanning documents, and resolve inquiries by researching, analyzing, and providing data.
• Maintain inter- and intradepartmental workflow by cooperating with co-workers and providing information.
• Contribute to team effort by serving on the primary team, cross-training, and providing back-up support.
• Maintain financial security by following internal auditing controls and safeguarding sensitive information.
• Stay informed of compliance changes, policies, and procedures; report needed changes and complete required training.
• Strive to meet organizational objectives through personal and department goals.
• Enhance job performance by applying up-to-date professional and technical knowledge through training and professional relationships.

Requirements

• Associate’s degree or an equivalent combination of education and financial industry-specific training.
• 1-3 years’ experience in electronic processing and settlement (Processor II requires 3-5 years of experience).
• Financial institution experience preferred.
• Must be bondable.

Pay

$22.50 – $27.73 per hour, depending on relevant experience.

Schedule

Monday – Friday, 8:30am - 5:30pm. Must be available to work rotating Saturday shifts. This position may be eligible for a hybrid work schedule after successful completion of an initial training period (approximately 6 months).

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Employer-paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k) retirement plan with employer-matching
• Generous paid time off, starting at 12 hours per month
• 10 paid holidays per year
• 24 hours of paid volunteer time per year
• Employee Assistance Program
• Student loan paydown program
• Employee loan discount program
• Wellness incentives

About Us

Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 87,000 members at 14 branch locations and supports over 380 employees. More than anything else, we believe in lifelong learning—not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators’ credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life’s great adventure is to do it together.