Payment Processor II

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission of enhancing our customer's experience.

About the role

We are seeking a detail-oriented Payment Processor II to accurately post daily payment transactions while providing essential accounting support to our Collections, Recovery, and Loan Servicing Departments. In this role, you will process payments, conduct comprehensive account research, and resolve discrepancies to ensure smooth and accurate financial operations. The ideal candidate will demonstrate strong attention to detail, excellent problem-solving skills, and the ability to manage multiple tasks efficiently.

This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.

Responsibilities

• Review funds received daily via lockbox, in house, wire, etc. and accurately post to customer account.
• Investigate and resolve account-related issues and report findings and resolutions back to the requesting party.
• Adjust general ledger, customer and dealer accounts as required.
• Process final, rejected and exception payment transactions.
• Work the un-posted queue report to ensure application of funds and accounts are closed out in a timely basis.
• Process all monetary transactions related to charge-offs and recoveries.
• Recognize and resolve accounts that require more complex handling, fee waivers or monetary adjustments outside of policy.
• Assist Payment Processor I with the handling of more difficult accounts and field their account-related questions.
• Assist with the training of payment processors. Identify training needs and make recommendations to supervisor or manager.
• Ensure all testing is completed on system upgrades.
• Serve as a liaison for Wells Fargo, Western Union and MoneyGram express ensuring quality and timely resolution of issues.
• Assist with other accounting functions as needed.

Requirements

• Minimum of 2 years payment processing and/or related experience required.
• High school diploma or equivalent.
• Experience with electronic payment systems, invoicing, and account reconciliation.
• Intermediate skills in utilizing computer programs, including knowledge of Excel, Word, and Outlook.
• Able to learn new systems and programs with ease.
• Able to analyze information and develop alternative solutions.
• Must have reliable transportation and live within a commutable distance to Atlanta, GA.
• Authorization to work in the United States; Stellantis Financial Services will not sponsor applicants for work visas.

Skills

• Responds promptly to customer needs; responds to requests for service and assistance and meets commitments.
• Focuses on solving conflict, collaboration, and is solutions oriented.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
• Balances team and individual responsibilities; gives and welcomes feedback.
• Approaches others in a tactful manner and has a full understanding of business acumen.
• Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Demonstrates accuracy and thoroughness; applies feedback to improve performance.
• Meets productivity standards; completes work in timely manner; strives to increase productivity.
• Adapts to changes in the work environment; able to deal with frequent changes, delays or unexpected events.
• Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals.
• Generates suggestions for improving work.

Qualifications Preferred

• Previous experience in auto/captive financing industry.
• Associate's Degree in Finance or Accounting or related field.
• Understanding of SOX, compliance, and audit functions and adherence.
• Knowledge of payment processing cycle, payment types, and basic accounting principles.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

Schedule

• This position requires the ability to work various shifts to accommodate business needs, typically between the hours of 8AM-6PM Monday through Friday and on weekends as needed.
• Overtime required on an as-needed basis.
• Travel is required 10% of the time.