Payment Processor II

Role Responsibilities

The responsibilities of the role will include:

• Supporting customers (and suppliers) through outbound and inbound phone calls to resolve unprocessed or unsettled transactions.
• Educating suppliers on payment processes.
• Manage escalated issues, including misapplied payments and complex payment scenarios.
• Verify contact information and remit-to information for processing of electronic payments.
• Accurately enter information into the database.
• Maintain accurate notes of supplier contact and reach-out attempts.
• Work closely with the Recovery team to coordinate refunds and reissues.
• Conduct training with new hires.
• Adhere to strict compliance procedures and maintain confidentiality related to the position.
• Perform miscellaneous projects and duties as assigned.

Qualifications & Skills

Qualifications and skills required for this role include:

• A high school education or equivalent.
• College coursework preferred.
• Minimum of one year of customer service or data entry with customer contact experience.
• Intermediate computer skills, and intermediate level of experience with Microsoft Word, Excel, and Outlook.
• Skills in Customer and Personal Service, Active Listening and Speaking, Data Entry and Verification, Administrative, and Technology.
• Knowledge of computer hardware and software, including applications and data-driven tools.
• Ability to learn Corpay systems and software.
• Use of database products, CRM software (Salesforce), ticketing software (Zendesk), fax and phone systems.