Payment Management Specialist (Full-time)

Responsibilities

• Interact with customers through phone and email to determine the validity of an order
• Contact merchant bank, credit card issuers, and various financial entities to verify payment information
• Review and process chargebacks and disputes in accordance with merchant bank and PayPal guidelines
• Use a standard set of guidelines to research into account information, exercising sound decision-making in elevated situations to protect the assets of the company
• Answer incoming calls and emails from customers regarding orders that have been canceled for verification
• Assist with customer service phone call volume as needed

Qualifications

• Demonstrated computer navigation and multi-tasking skills
• Positive attitude and solutions-oriented
• Strong written and oral communication skills
• Professionalism while speaking with internal and external customers

Benefits

• Pay rate: $16.50 / hr
• 30-50% employee discount
• Paid time off: 8 personal days & 10+ vacation days per year, plus holidays
• Casual dress code - wear your sneakers to work!
• Medical / dental / vision coverage
• 401(k) with Roth option and company match
• Opportunities for advancement
• Learning & development opportunities
• Education reimbursement program
• Life insurance
• Referral bonus program
• Recognition and appreciation initiatives
• Employee Resource Groups