Payment Management Specialist

Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next.

About the role

We are looking to hire a full-time Payment Management Specialist, a role that is vital to our company's success. You will be responsible for determining the validity of customer orders while providing a positive experience through compassion and problem-solving. This position is located on-site in our Wausau, Wisconsin office.

Schedule

Your choice of the below:

• Monday-Friday 7:00am-3:00pm
• Monday-Friday 8:00am-4:00pm
• Monday-Friday 9:00am-5:00pm
• Monday-Friday 10:00am-6:00pm
• Monday-Friday 11:00am-7:00pm

Next available start date: Monday, September 14

Training: You will attend 3 weeks of Customer Care Training Monday-Friday from 1:00pm-5:30pm. Additionally, there will be in-department training during your regularly scheduled shifts.

What our employees say they love most

• Their coworkers
• The atmosphere: welcoming & sense of belonging
• Recognition and appreciation from leadership
• Problem-solving and helping customers
• Learning about the business
• Laid back environment
• Weekends off

Responsibilities

• Interact with customers through phone and email to determine the validity of an order
• Contact merchant bank, credit card issuers, and various financial entities to verify payment information
• Review and process chargebacks and disputes in accordance with merchant bank and PayPal guidelines
• Use a standard set of guidelines to research account information while exercising sound decision-making in elevated situations to protect the assets of the company
• Answer incoming calls and emails from customers regarding orders that have been canceled for verification
• Assist with customer service phone call volume as needed

Qualifications

• Computer proficiency, including multi-tasking
• Positive attitude and solutions-oriented
• Strong written and verbal communication skills
• Professionalism while speaking with internal and external customers

Benefits

• Pay rate: $16.50 / hr
• 30-50% employee discount
• Paid time off: 8 personal days & 10+ vacation days per year, plus holidays
• Casual dress code - wear your sneakers to work!
• Medical / dental / vision coverage
• 401(k) with Roth option and company match
• Opportunities for advancement
• Learning & development opportunities
• Education reimbursement program
• Life insurance
• Referral bonus program
• Recognition and appreciation initiatives
• Employee Resource Groups