Payment Management Specialist (Part-time)

Responsibilities

• Interact with customers through phone and email to determine the validity of an order
• Contact merchant bank, credit card issuers, and various financial entities to verify payment information
• Review and process chargebacks and disputes in accordance with merchant bank and PayPal guidelines
• Use a standard set of guidelines to research into account information, exercising sound decision-making in elevated situations to protect the assets of the company
• Answer incoming calls and emails from customers regarding orders that have been canceled for verification
• Assist with customer service phone call volume as needed

Qualifications

• Demonstrated computer navigation and multi-tasking skills
• Positive attitude and problem-solving capabilities
• Strong written and oral communication skills
• Professionalism while speaking with internal & external customers