Payment Center Representative I

Essential Duties And Responsibilities

• Accept and process payments (cash, check, money order, e-payment) from utility customers at walk-up or drive-through payment center locations.
• Enter payments into cash drawer and record them in the payment system for individual accounts.
• Interact with customers in person, by phone, or in writing to resolve utility bill inquiries, payments, refunds, and service-related issues.
• Research and process adjustments for payment corrections or refunds.
• Review customer account information to determine required payments and generate service orders for reconnections.
• Establish customers on bank draft and PAID program, process daily ACH payments, and prepare monthly reports.
• Process mail payments using a check scanner, reconcile payment batches, and resolve processing issues.
• Maintain purchasing records and process orders for supplies as needed.

Minimum Qualifications

• A High School Diploma or GED.
• No experience required.
• Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Physical Requirements & Work Environment

• Work in an office environment relatively free from unpleasant environmental conditions or hazards.
• Work is performed on a flexible rotating shift schedule.

Pay Range

Pay Range: $13.88 - $17.10 (Depending on qualifications and experience)

Schedule

Work Schedule: TBD