Contact Center Representative I

Essential Functions & Responsibilities

• Assist Members and Potential Members with their telephone, chat and email requests;
• Answer questions included but not limited to transaction processing, products and services and resolve any problems that are within their authority to resolve;
• Refers problems that are beyond their authority to their supervisor, along with their recommendations;
• Identify and escalate Member complaints and priority issues;
• Handle requests on all platforms to include but not limited to bill pay, debit and credit cards, online banking, mobile banking, telephone banking and online account opening;
• Provide accurate, courteous, friendly, timely, and professional phone service to all Members and Potential Members;
• Identify cross-sell opportunities and cross-sells products and services to Members and Potential Members;
• Maintain a dependable record of attendance and timeliness.

Bilingual-Spanish Speaking Candidates Encouraged to Apply

Pay & Benefits

The expected base rate offered for this role is $20.00 - $23.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Schedule

N/A

Qualifications

Not specified