Contact Center Representative I

Essential Duties & Responsibilities

• Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
• Process service connections, disconnections, and transfers.
• Aid customers regarding late payments and service restorations due to non-payment.
• Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
• Provide information about various utility programs and services.
• Perform other duties as assigned.

Minimum Qualifications

• A High School Diploma or GED.
• Two years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.