Contact Center Representative I

About the role

Joining AdventHealth is about extending the healing ministry of Christ. You will be part of a community that values the whole person and serves to uplift others in body, mind, and spirit.

Responsibilities

• Builds relationships with patients, consumers, and co-workers via telephone or Microsoft Teams.
• Mets daily, weekly, and monthly qualitative and quantitative performance metrics.
• Trains effectively in multiple and complex scheduling processes.
• Schedules patients for medical office visit appointments and hospital procedures accurately.
• Transfers callers to appropriate departments or locations when necessary.
• Registers new patients by inputting demographic and insurance information.
• Works with online scheduling systems and electronic health records.
• Fulfills patient cancellation slots efficiently to keep schedules booked for practitioners.
• Handles patient concerns or refers them to administration appropriately.
• Verifies patient data and insurance to ensure it is updated for accurate billing.
• Works independently and in a team environment.
• Communicates effectively with all levels of management, staff, and outside vendors and patients.
• Deals with data of a sensitive and confidential nature.
• Displays professional interactions with all levels of internal and external patients’/customers.
• Has excellent verbal and written communication skills.
• Has knowledge of EHR.

Requirements

• Proficient with computer programs: Email, PowerPoint, Excel, Word.
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multitask.
• Knowledge of TJC requirements and local, state, and federal regulations.
• Call Center/Practice Telephonic Experience for In and Outbound calls.
• Education: High School Grad or Equiv.
• Experience: 1+ experience as a lead role in a medical setting or other health care related role.
• Experience: 1+ experience as a ma-c or licensed nurse.
• Experience: Experience in various clinical areas inpatient or outpatient practices.

Qualifications

• Knowledge of federal, state laws, and company guidelines to ensure compliance with patient records.
• Ability to handle data of a sensitive and confidential nature.
• Ability to work independently and in a team environment.
• Displays professional interactions with all levels of internal and external patients’/customers.
• Excellent verbal and written communication skills.

Skills

• Proficient with computer programs: Email, PowerPoint, Excel, Word.
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multitask.
• Knowledge of TJC requirements and local, state, and federal regulations.
• Call Center/Practice Telephonic Experience for In and Outbound calls.
• Education: High School Grad or Equiv.
• Experience: 1+ experience as a lead role in a medical setting or other health care related role.
• Experience: 1+ experience as a ma-c or licensed nurse.
• Experience: Experience in various clinical areas inpatient or outpatient practices.

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance.
• Paid Time Off from Day One.
• 403-B Retirement Plan.
• 4 Weeks 100% Paid Parental Leave.
• Career Development.
• Whole Person Well-being Resources.
• Mental Health Resources and Support.
• Pet Benefits.

Schedule

• Full time.
• Shift: Day.

Pay

• $15.87 - $25.38.

Additional Information

N/A

Licenses and Certifications

• N/A

Physical Requirements

View physical requirements

Background Screening Requirement

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.