Contact Center Representative I

About the role

Joining AdventHealth is about extending the healing ministry of Christ. You'll be part of a community that values the whole person and works to uplift others through medical and spiritual support.

Responsibilities

• Buils relationships with patients, consumers, and co-workers via telephone or Microsoft Teams.
• Mets daily, weekly, and monthly qualitative and quantitative performance metrics.
• Trains effectively in multiple and complex scheduling processes.
• Schedules patients for medical office visit appointments and hospital procedures.
• Transfers callers to appropriate departments or locations when necessary.
• Registers new patients by inputting demographic and insurance information.
• Works with online scheduling systems and electronic health records.
• Fulfills patient concerns or refers them to administration appropriately.
• Fills patient cancellation slots efficiently to keep schedules booked for practitioners.

Requirements

• Proficient with computer programs: Email, PowerPoint, Excel, Word.
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, and outside vendors and patients.
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multitask.
• Ability to deal with data that is of a sensitive and confidential nature.
• Ability to work independently and in a team environment.
• Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process.
• Excellent verbal and written communication skills.
• Knowledge of EHR.

Qualifications

• Any combination of education, training, or experience that provides the knowledge, skills, and abilities required to successfully accomplish the assigned duties and responsibilities of the position.
• Knowledge of TJC requirements and local, state, and federal regulations.
• Experience in various clinical areas inpatient or outpatient practices.

Skills

• Call Center/Practice Telephonic Experience for In and Outbound calls.

Benefits

Includes benefits such as medical, dental, vision insurance, life insurance, disability insurance, paid time off, retirement plan, parental leave, career development resources, mental health resources, pet benefits, and more.

Pay

$15.87 - $25.83 per hour

Schedule

Full time, Day shift

Physical Requirements

View physical requirements

Additional Information

N/A

Licenses and Certifications

N/A

Background Screening Requirement

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.