Billing Representative I

About the role

The Billing Representative I will be responsible for the administration and billing of service agreements. Works in a collaborative environment with Sales, other administrative departments and Service Management while always keeping the customers' requirements and satisfaction as a top priority.

Responsibilities

• Interacts with customers regularly to ensure accurate and timely billing
• Reviews and validates pricing and terms of service agreements and purchase orders
• Enters and updates service agreement billing and terms in custom operating system
• Handles routine dispute resolution and resolves all internal and customer inquiries through phone, email and customer ticketing system in a timely manner; escalates unresolved issues to Lead or Supervisor
• Retrieves and enters meter reads; retrieves purchase orders for contract renewal
• Handles manual billing of contracts with CFS
• Ensures payments are booked correctly
• Completes more complex reporting required by the accounts
• Captures data flow between CFS and Canon USA; reviews and tracks insourcing payments
• Coordinates data flow between CFS and Canon USA; reviews and tracks insourcing payments
• Reconciles all customer billing with open receivables to ensure customer receives all billing from multiple departments correctly
• Enters and uploads invoices to third party portals

Requirements

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience

Some college strongly preferred

Prior administration experience

Strong Microsoft Excel skills required along with effective analytical ability

ERP experience preferred

Ability to complete a high volume of data entry with robust problem-solving skills are necessary

Ability to work overtime required, especially at month end

Google Workspace experience a plus

Qualifications

High School Diploma, GED, or equivalent experience required

Less than one year of related experience

Some college preferred

Prior administration experience

Strong Microsoft Excel skills

Effective analytical ability

ERP experience preferred

Ability to complete a high volume of data entry

Robust problem-solving skills

Ability to work overtime

Google Workspace experience

Skills

HS Diploma, GED, or equivalent experience required

Some college strongly preferred

Prior administration experience

Strong Microsoft Excel skills

Effective analytical ability

ERP experience preferred

Ability to complete a high volume of data entry

Robust problem-solving skills

Ability to work overtime

Google Workspace experience

Benefits

Not specified

Pay

$19.04 - $24.18 hourly

Schedule

Hybrid - Full time, requires being in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days)