Billing Representative I

Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together. Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.

About the role

Billing Representatives will assist customers with questions regarding invoicing and payments, credit adjustments, account management, and process customer transactions.

Responsibilities

• Assist customers via phone and email with invoicing, payment, and answering general account questions.
• Customer account management and processing account transfers.
• Applying applicable customer charges and credits.
• Educate customers in the use of Sonic tools.
• Take customer cancellations and submit service turndowns.
• Manage competing priorities and keep accurate notes/data entry.
• Give top-tier customer service to our valued customers.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bilingual in Spanish is a plus.

Skills

• Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information to groups large and small and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate prorates and averages.
• Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Computer Skills - Should have knowledge of Internet software, Telecom, Colocation, and Word Processing Software.

As a condition of employment, we require all employees to be fully vaccinated for COVID-19 prior to starting work, subject to legally mandated accommodations.

Benefits

• Medical + Dental + Vision benefits
• 401k and Profit Sharing
• Paid Time Off
• Education opportunities
• Stipend for high-speed internet access
• Paid Comprehensive Training
• Growth Opportunities
• Company Paid Pregnancy/Bonding Leave

Pay

$20/hr

Schedule

This is a full-time (40 hours per week), non-exempt/hourly position. Open/flexible scheduling is expected, including the ability to work any shift.

Work Environment

The noise level in the work environment is usually moderate. The support team trains and supports a diverse group of products and services. We react to many situations simultaneously and require multitasking in a fast-paced environment on a daily basis.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is constantly required to sit and key/type.
• The employee is occasionally required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch, or crawl; talk or hear.
• The employee must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.