Patient Surgery Scheduling Coordinator

About the role

The Pt Surgery Scheduling Coordinator coordinates and schedules appointments for surgeries and follow-up appointments for multiple physicians at multiple sites (VCUHS ACC, Main OR, Stony Point and Southside Regional).

Responsibilities

• Coordinates and schedules appointments for surgeries and follow-up appointments for multiple physicians at multiple sites.
• Preauthorizes/precertifies all surgeries for assigned physicians at all patient locations.
• Responds to all inquiries from patients, insurance carriers, and PCPs by telephone and/or written correspondence using quality customer service.
• Works with department billing staff to investigate all denials and resubmits appeals as necessary.

Requirements

• Minimum of two (2) years experience in a medical office/acute care setting to include the use of medical terminology, customer service, and appointment scheduling.
• Minimum of three (3) years experience with third party medical insurance, HMO and managed care.
• Four (4) years previous experience in surgery scheduling.
• Previous experience with CPT and ICD-9 coding for medical claims processing.
• Work experience using electronic medical billing/order entry/registration systems.

Qualifications

• High School Diploma or equivalent.
• Associate Degree in Business Management or closely related field from an accredited program.

Skills

• Strong recall.
• Reasoning.
• Problem solving.
• Hearing.
• Speak clearly.
• Write legibly.
• Reading.
• Logical thinking.

Benefits

N/A

Pay

N/A

Schedule

N/A