Patient Appointment Coordinator

About Health Bridge LLC

Patient Appointment Coordinator

Location

Glendale, CA91202

Pay

$18.00 – $20.00 per hour

Position Summary

The Appointment Coordinator plays a key role in managing patient appointments, ensuring accurate records in our EMR system. This role involves overseeing clinic schedules to identify patients eligible for a Preventative Dental Evaluation, scheduling appointments, providing end-of-day metrics, and communicating results to patients as needed. Strong communication skills and attention to detail are essential, as the coordinator will work closely with in-office assistants and other team members in real time.

Appointment Scheduling and Management

• Schedule and confirm patient appointments in the clinic’s EMR
• Review daily clinic schedules to identify patients eligible for Preventative Dental Evaluations according to Health Bridge guidelines
• Cookordinate with in-office assistants and medical teams to ensure smooth patient check-ins and timely appointment adjustments

Data Reporting and Metrics

• Record and monitor daily appointment metrics across multiple schedules
• Generate and report key daily metrics to support clinic tracking and planning
• Provide end-of-day summaries and activity logs to management

Communication and Coordination

• Serve as the primary point of contact for patient check-ins, cancellations, and reschedules
• Liaise with in-office teams to address last-minute appointment needs and real-time changes
• Communicate with clinical and dental teams regarding Preventative Dental Evaluation appointments and coordination needs
• Provide patients with their results via phone call, including translation as needed

Administrative Support

• Support doctor and assistant credentialing processes
• Ensure all patient demographics and appointment details are accurately documented in the EMR
• Maintain thorough records of patient interactions, appointment changes, and other relevant data
• Aid with other administrative tasks to ensure efficient clinic operations

Minimum Requirements

• Education: High school diploma or equivalent
• Communication: Excellent verbal and written communication skills for interacting with patients, team members, and providers
• Organization: Strong attention to detail, time management, and the ability to manage multiple schedules and priorities
• Problem-Solving: Proactive in identifying scheduling issues and providing real-time solutions in a fast-paced environment
• Technology: Microsoft Office Suites, Google Suites, etc.
• Spanish: Fluency in Spanish is required

Bonus Points For

• Technology: Familiarity with using EMR/ EHR software (Epic, Dentrix, Athena, etc.)

Benefits

• Paid sick time
• Paid time off
• Paid training
• Paid Holidays

Administrative Operations

Glendale, CA

Share on: