Patient Services Supervisor - Hospital Billing and Follow Up (Open & Promotional)

Knowledge and Skills

• Supervisory principles and practices, including work planning, scheduling, review and evaluation and employee training and corrective action.
• Policies, procedures and medical terminology related to the organizational area to which assigned.
• Applicable laws, ordinances, rules and regulations.
• Business office management practices and procedures, including records management and the operation of standard office equipment.
• Business arithmetic, including percentages and decimals.
• Correct English usage, including spelling, grammar and punctuation.
• Business data processing principles and the use of word processing or computing equipment.

Examples of Duties

• Supervise and direct patient services office support and business office support staff and activities.
• Plan, schedule and assign office support work in admitting, registration and program billing areas.
• Participate in the hiring of assigned staff, recommending selection for management approval.
• Train assigned staff in patient services office support, business office and County procedures and policies.
• Evaluate employee performance, counsel employees, and effectively recommend initial corrective actions and other personnel decisions.
• Provide input into the budget and goal setting processes.
• Research and compile information from a variety of sources for the completion of forms or the preparation of periodic and special reports.
• Provide information to the public or to County staff that requires the use of judgment and the interpretation and application of policies, rules or procedures.
• Organize and maintain various patient intake, insurance billing or general files; type draft or finished materials from dictated tapes or brief instructions using a typewriter or word processor; proofread material as required.
• Develop, recommend and implement improved operating procedures, forms and work processes.
• Oversee and personally perform a variety of office administrative details such as ordering supplies, arranging for the repair of equipment, transmitting information, and keeping reference materials up to date; operate standard office equipment.
• Perform complex, technical, difficult and/or specialized office support related to the patient services or business office area.
• Perform related duties as assigned.

Qualifications

• Four years of patient services assistant experience providing office support in a medical or clinic setting.