Patient Services Supervisor

Job Summary

The Patient Service Supervisor oversees front desk operations to ensure exceptional customer service, efficient workflows, and compliance with organizational standards. This role provides leadership to the Patient Service Representatives by guiding daily activities, delivering on performance goals, developing top talent, and implementing progressive improvements when needed. The Supervisor fosters a welcoming environment, drives performance improvement, and ensures that departmental goals align with quality care and positive patient experience.

Experience and Education

• Minimum 3 years of experience in a medical office or clinical setting required.
• At least 1 year of supervisory or team lead experience is strongly preferred.
• Prior experience in patient access, scheduling, or front desk operations required.
• A high school diploma or equivalent required.
• An associate’s or bachelor’s degree in Healthcare Administration, Business, or related field preferred.

Skills and Abilities

• Strong leadership and supervisory skills with the ability to motivate and develop staff.
• Exceptional customer service orientation and commitment to patient-centered care.
• Advanced proficiency in EPIC or similar EMR systems.
• Knowledge of medical office procedures, insurance verification, and patient access workflows.
• Skilled in operating multi-line phone systems, personal computers, and Microsoft Office Suite (Excel, Word, Outlook).
• Analytical mindset with ability to interpret performance metrics and drive improvements.
• Excellent organizational, time management, and problem-solving skills.
• Professional, collaborative, and adaptable attitude with strong communication skills.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Pay

The compensation for this role includes a base pay range of $58,250-$87,379, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.