Patient Services Supervisor

About the role

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond.

Responsibilities

Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Supervise day-to-day patient services operations across clinical sites, ensuring effective front office coverage, workflow efficiency, and consistent service standards.
• Oversee appointment scheduling, patient registration, check-in and check-out, insurance verification, collections, and the accurate maintenance of patient records.
• Develop and maintain the PSS staff schedule in alignment with clinic operations and staffing requirements.
• Hiring, training, and monitors performance and productivity, provides ongoing feedback, coaching, and evaluations for PSS staff.
• Address patient concerns and operational issues, supporting timely service and identifying opportunities to improve the patient and family experience.
• Travel between clinic sites to provide visible, hands-on leadership and supervision of Patient Services staff.
• Reviews data, prepares reports, and assist with procedure and policy implementation, process improvement, and overall clinic operations.
• Provide direct support to the Department Administrator in the oversight of daily clinic operations.

Requirements

• High school diploma or equivalent, and one of the following:
• Five (5) years of customer service experience, including at least two (2) years of supervisory experience.
• Experience in a clinic or physician’s office is preferred.
• OR Three (3) years of experience with TTUHSC’s Patient Services Program, including at least one (1) year of supervisory experience.

Preferred Qualifications: Experience in clinical setting, Bilingual English/Spanish

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives.

Pay

Pay Grade Minimum 19.00 Pay Grade Maximum 25.00. Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

Schedule

Job Type: Full Time. Pay Basis: Hourly. Travel Required: Up to 50%. Shift: Day Schedule Details: Monday through Friday 8:00am to 5:00pm