Patient Services Supervisor

About the role

The Patient Services Specialist Supervisor (PSS-Supervisor) oversees various supervisory and administrative non-clinical functions within the Emergency Department registration.

Responsibilities

• Ensure smooth daily operations and patient safety by prioritizing tasks and managing workflow.
• Oversee staff scheduling, HR data systems, and deliver high-quality customer service.
• Track inventory, submit repair orders, and support departmental quality improvement efforts.
• Supervise and support staff while modeling professional and courteous communication.
• Develop, implement, and maintain organizational systems and unit procedures.
• Collaborate to uphold safety standards, infection control, and emergency protocols.
• Advocate for patients and families, ensuring privacy, dignity, and cultural sensitivity.
• Foster teamwork across departments and represent the unit in meetings and committees.
• Maintain knowledge of medical terminology, hospital policies, and Epic ADT systems.
• Lead and participate in training, continuing education, and professional development.
• Demonstrate strong coordination, multitasking, and leadership skills.
• Proficient in Microsoft Excel and Word, with experience working with diverse populations.

Requirements

• Bachelor’s degree in a medically related or public relations field.
• Four years of experience as a Patient Services Specialist.
• An equivalent combination of four years’ experience as a Patient Services Specialist, a UW Supervisory Skill Certificate, and education/experience may substitute for stated requirements.

About UW Medical Center–Northwest

The UW Medical Center–Northwest campus offers emergency and inpatient and outpatient medical, surgical, and therapeutic care. It is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring Northwest Outpatient Medical Center and Specialty Care Meridian Pavilion.