Patient Services Supervisor - Combest Central Community Health Center

About the role

Texas Tech University Health Sciences Center (TTUHSC) seeks a dynamic and experienced individual to join our Patient Services Support (PSS) team. Reporting to the Clinic Department Administrator, this position oversees the day-to-day operations of the PSS team, ensuring efficient and effective service delivery.

Responsibilities

• Supervises day-to-day activities for the PSS team, ensuring coverage and efficiency across the assigned functional unit.
• Maintains performance and productivity, provides coaching, and conducts employee evaluations.
• Manages employee timesheets and leave reporting.
• Collaborates with other teams to ensure consistent service standards.
• Trains other PSS team members.
• Supports the Clinic Department Administrator in overseeing daily clinic operations.
• Schedules appointments, manages patient check-in/check-out processes, and maintains accurate patient records.
• Develops and maintains the PSS staff schedule in alignment with clinic operations and staffing requirements.
• Coordinates and monitors training programs for front office staff to ensure competency and consistency in service delivery.
• Collaborates with the finance department to process clinic charges, submit insurance claims, and respond to patient and insurance provider inquiries while ensuring compliance.
• Conducts verification of third-party insurance coverage and benefits.
• Prepares and submits administrative reports as requested by leadership.
• Occasionally travels to other Combest clinics to provide support.

Requirements

• High School diploma or equivalent with 5 years of relevant experience.
• Experience working in an ambulatory clinic.
• Bilingual English/Spanish.
• Experience working with insurance companies.
• Cash handling experience.
• Experience scheduling referrals.
• Two (2) years experience in a supervisory role.

Qualifications

• High School diploma or equivalent and 5 years of experience.
• Preferred qualifications include experience working in an ambulatory clinic, bilingual English/Spanish, experience working with insurance companies, cash handling experience, and experience scheduling referrals.
• Two (2) years experience in a supervisory role.

Skills

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Benefits

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members.
• Paid Time Off – Including holidays, vacation, sick leave and more.
• Retirement Plans.
• Wellness Programs.
• Certified Mother-Friendly Workplace.
• Opportunities for personal and professional growth.
• Special membership rates at local gyms and golf courses.
• Access to state-of-the-art software and facilities.
• Discounts on travel, technology, entertainment and more.

Pay

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Grant Funded?

No

Shift

Day

Details

MON - FRI 8am-12pm & 1pm-5pm

Travel

Up to 25%

Does this position work in a research laboratory?

No

Air Force Specialty Code

3A1X1, 4A0X1

Navy Enlisted Classification Code

YN, HM

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Grant Funded?

Yes

Clery Act

To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.