Patient Services Specialist 3 - Primary Care

About the role

The Patient Services Specialist 3 offers advanced administrative support in a physician's office, clinic, or other area. This senior position handles complex tasks and escalates issues. It assists the supervisor in training staff and serves as a backup supervisor when needed.

Responsibilities

• Affords assistance in the hiring process and serves as a peer interviewer.
• Performs all duties associated with patient relations, check-in or check-out, scheduling, insurance verification, and answering phones.
• Handles more complex tasks and responds to escalated issues.
• Participates in process improvements initiatives.
• Facilitates or guides team meetings.
• Attends huddles, tracks metrics, and maintains huddle boards.
• Mentors and trains staff in processes and procedures.
• Provides training on applications, website, and other resource access.
• Maintains oversight of team members' participation to ensure the training provided is being utilized and if any additional training is needed.
• Serves as backup to the supervisor when absent, as required.
• Affords assistance in managing schedules, assigning tasks, and following up on work results.
• Maintains oversight of facility and equipment maintenance and repairs, as needed and in conjunction with the Manager or Supervisor.
• Orders supplies as requested.

Requirements

• Excellent listening, interpersonal, and communication skills, both oral and written.
• Professional, pleasant, and respectful telephone etiquette.
• Ability to adapt communication style for different audiences.
• Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious, and tactful.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation.
• Thorough understanding of the Out of Network process.
• Skilled in the use of personal computers and related software applications.
• Skilled in preparing and maintaining patient records.
• Ability to examine unpaid third-party claims and delinquent accounts to establish appropriate follow-up actions to ensure payment.
• Ability to mentor and train staff.

Qualifications

• H.S. Diploma/GED Equivalent
• 2 Years of Experience