Patient Services Specialist - Primary Care
About the role
The Patient Services Specialist is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service. Providence caregivers are valued for their understanding, commitment, and mutual respect in delivering patient-focused, whole-person care.
Responsibilities
- Serve as the first point of contact for patients or visitors in person or by phone
- Maintain a high level of patient satisfaction through exceptional customer service
Requirements
- 1 year customer service experience, or
- Successful completion of Providence internship
Preferred Qualifications
- 1 year of medical office or health care experience
- Basic experience with electronic medical records and/or computerized billing systems
- Medical terminology experience
- Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience
Benefits
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Pay
The base pay range for this position is $20.19 – $30.26 per hour. Additional compensation may be available, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.