Patient Service Specialist - Primary Care

About the role

Join the Cleveland Clinic team at Suburban South Primary Care, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.
• Potentially participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.

Requirements

• A caregiver in this position works Monday-Friday from 8:00AM – 4:30PM.
• Minimum qualifications for the ideal future caregiver include: High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree Ability to perform basic math sufficient to process insurance co-pays Working knowledge of PC window applications

Qualifications

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrate personal computer keyboard skills

Preferred qualifications

• Dexterity sufficient to operate a PC and other office equipment
• Requires extended periods of standing, walking or sitting
• Good visual acuity through normal or corrected vision
• Must be able to navigate various locations and function in a fast-paced, hectic environment
• Ability to lift and transport up to 25 pounds

Benefits

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Pay

Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65

Schedule

A caregiver who excels in this role works Monday-Friday from 8:00AM – 4:30PM.