Patient Service Specialist - Primary Care

About the role

Join Cleveland Clinic’s Lodi Hospital, a community-based facility that supports the communities in and around Medina County since 1920. This role offers a steppingstone to other careers within customer service and other departments with Cleveland Clinic.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.
• Potentially participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.

Requirements

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Ability to perform basic math sufficient to process insurance co-pays
• Working knowledge of PC window applications

Qualifications

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrate personal computer keyboard skills

Physical Requirements

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Benefits

A caregiver in this position works Monday-Friday from 9:00AM – 6:00PM. The role offers a comprehensive benefits package including healthcare, dental and vision benefits, retirement savings account contributions, and more.

Pay

The pay range for this role is $15.75 to $21.65 per hour, with the actual compensation determined based on factors such as work history, experience, skill set, and education.