Patient Services Representative (Weekends)
Shady Grove Fertility · Annapolis, MD · 2 mo ago
On-siteHealthcare$20–$23/hrPart-time
Opportunity Overview
Immediate opening for a Patient Service Representative at Shady Grove Fertility in Annapolis, Maryland.
Schedule: Every other Saturday and Sunday, 6:45 AM to 10:30 AM
Compensation: $20 to $23 per hour (commensurate with experience)
How You'll Contribute
- Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
- Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
- Schedule appointments
- Address customer/patient issues and ensure effective short-term and long-term resolution
- Provide timely feedback to the practice regarding service failures or patient concerns
- Consult with patients regarding their benefits, coverage and financial options
- Greet patients and visitors to the office and provide high level of customer service
Qualifications and Skills
- Minimum 2 years of applicable work experience
- High School diploma required
- Extensive knowledge of insurance/benefits, medical terminology and medical billing
- Experience working in an OB/GYN office is a plus
- Strong communication skills, independent worker, detail-oriented, computer savvy
- High level of customer service essential
What We Offer
Full-Time Employees (30+ hours/week)
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition assistance and professional development support
- Performance-based bonus opportunities
- Generous paid time off, paid holidays, and paid parental leave
- Life and disability benefits
- Fertility Discount Program
- Employee wellness and recognition programs
Part-Time Employees
- 401(k) with company match
- Performance-based bonus opportunities
- Employee wellness and recognition programs
Per Diem Employees
- 401(k) with company match
- Employee wellness and recognition programs