Patient Services Representative Weekends

About the role

The Patient Service Representative will join Shady Grove Fertility in Greenwood Village, Colorado, providing support to patients and optimizing the patient experience.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer/patient issues and ensure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage, and financial options
• Greet patients and visitors to the office and provide high-level customer service

Requirements

• Minimum 2 years of applicable work experience
• High School diploma required
• Extensive knowledge of insurance/benefits, medical terminology, and medical billing
• Experience working in an OB/GYN office is a plus
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential

Qualifications and Skills

• Minimum 2 years of applicable work experience
• High School diploma required
• Extensive knowledge of insurance/benefits, medical terminology, and medical billing
• Experience working in an OB/GYN office is a plus
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Pay

$20 to $23 per hour (commensurate with experience)

Schedule

Every Saturday and Sunday, 7:00 AM to 2:00 PM Mountain Time, and with an occasional holiday if it falls on a weekend as needed

Skills

• Technical skill
• Deep sense of responsibility

Benefits

• Comprehensive benefits package
• Professional development support
• Performance-based bonus opportunities
• Employee wellness and recognition programs

What We Offer

• Competitive compensation
• Flexible schedule options
• Opportunities for career growth

Our Commitment to Inclusion and Opportunity

We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.