PATIENT REPRESENTATIVE -Weekends 7pm-7am Friday, Saturday, Sunday.

How You'll Help

• Transform Healthcare
• Utilizes effective communication, courtesy, confidentiality, and professionalism with each interaction.
• Solves problems with patients and families to help diffuse/resolve potential problem situations within the Emergency Department.
• Provides frontline customer service and risk management with patients and families, resulting in the resolution of complaints or escalation to appropriate personnel.
• Fosters communication between patients and medical personnel by serving as a patient liaison.
• Determines the optimum patient care plan and ensures the best possible outcome for patients and families.
• Promotes a professional atmosphere in the Emergency Department and focuses on excellence in patient care and customer service.
• Identifies, assesses, and responds to questions, concerns, and complaints.
• Responds to patient/family crisis situations to provide emotional support and linkage to hospital and community resources.
• Aids in resolving problematic situations that arise among patients, families, and hospital personnel.
• Maintains a positive Emergency Department and patient experience by monitoring and aiding those patients waiting to be seen.
• Works to reduce the percentage of left without being seen (LWBS) patients.
• Advocates, initiates, recommends, and implements programs and special projects that improve and enhance patient/family services.
• Assists with administering customer service surveys as assigned by the manager/director.
• Serves as an Emergency Department resource regarding patient rights and responsibilities, hospital policies and procedures, and advance directives.
• Serves as an Emergency Department resource regarding available community resources for ED staff and patients.
• Works with insurance agencies to assist with patient transportation.
• Enhances professional growth by participating in educational opportunities.
• Assists in answering phones at nurses' stations, helping patients with phone calls.
• Handles Trauma and Gold Alerts, answering questions from patients and family members during emotional and tense situations.
• Aids in placing patients from the waiting room to the Emergency Department.
• Orients new employees and may provide guidance to volunteers, students, and support or contract staff.
• Communicates with persons who have similar or different functions inside or outside the organization, providing problem-solving, education, consultation, or advising to others.
• Accesses, enters, and/or updates confidential information as a regular responsibility of the job.
• Shares information in performance of job with Director.

What We Require

• Education and Experience: Bachelor's degree required or 4 years of relevant experience in lieu of a degree.
• Life Support: BLS Certification required.
• Minimum Qualifications: Excellent interpersonal and communication skills required.