Member Services Representative Weekend

Essential Duties And Responsibilities

• Provide an exceptional customer service experience.
• Responsibilities include:
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Facilitate detailed cleaning in all areas of the facility.
• Able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Positive mental attitude is essential.
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Qualifications/Requirements

• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter commercial cleaning products during shift.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.

Benefits & Perks

• Full time employees have paid leave to take a break.
• Financial wellness benefit, MyFlexPay, available to all eligible Team Players.
• Free Planet Fitness Black Card Membership for every Team Player.
• Employee Assistance Program (EAP) offers free and confidential access to counseling resources.
• Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players.