Weekend Member Service Representative

About the role

The WEEKEND MEMBER SERVICE REPRESENTATIVE at Crunch Fitness - Undefeated Tribe is responsible for providing exceptional customer service to members and staff at the new club opening. This role is part of the Undefeated Tribe, which is a fast-growing franchise group expanding across Texas, Oklahoma, New Mexico, and Missouri.

Responsibilities

• Distribute marketing materials within a 5 to 8 mile radius of the club to build excitement and awareness of the new Crunch gym opening.
• Drive business to business to distribute marketing materials, have conversations with prospective members and business owners about all Crunch has to offer, and develop relationships and partnerships in the community.
• Develop community partnerships with local businesses to set up cross-promotions, on-site events, and drive brand awareness.
• Identify potential leads and sign-up new members both in the pre-opening membership office and in the field through guerilla marketing tactics.
• Participate in daily pre-opening activity planning and events.
• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Absolutely assist with membership, retail and tanning product sales.
• Promote membership privileges including tanning, group fitness, small group training, and childcare.
• Deliver on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
• Check in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answer phones in a courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Facilitate all member requests or forward to a manager.
• Maintain a professional and courteous disposition.
• Be an expert in all club facility, services, programs, and schedules/hours of operation.
• Maintain a clean and organized work area.
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility.
• Perform opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position and/or sales preferred.
• Strong customer service orientation and professional attitude.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Active driver’s license and insurance.
• Reliable transportation.
• Strong social media presence on multiple platforms such as Facebook, Instagram, and LinkedIn.

Physical Requirements

• Must be able to lift or move up to 50 lbs.
• Physical effort required for daily duties include prolonged standing and walking.

Compensation and Benefits

• Compensation: $12-14/hour + Commission (Tx & Ok)
• Mileage reimbursement
• Benefits: PTOSubsidized health insurance coverage (health, dental, vision) for full time positionsBasic Life and AD&DHSAShort-term disability
• Free gym membership

Equal Opportunity Employer

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.