Patient Services Representative - Ob/Gyn Specialists

About the Role

The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role promotes the use of consumer-friendly technologies, educates patients on copayments and financial responsibilities, collects payments, updates demographic and insurance information, and schedules follow-up appointments. The role also connects patients with financial advocacy resources and demonstrates strong customer service skills to ensure patients and their families receive the desired UPMC Experience.

Schedule

Monday–Friday, 8:00 AM–4:30 PM. No weekends or holidays. Infrequent travel (up to 15%) to other local locations may be required to assist with staffing needs.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through the use of self-arrival technology or check them in at the desk based on preference.
• Collect copayments and other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
• Provide follow-up to unresolved patient questions or needs to ensure continuity of care.
• Understand the principles of service recovery and take appropriate action to address service that does not meet expectations.
• Promote the MyUPMC patient portal and assist patients with registration when applicable.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signatures for consent to treatment and financial responsibility following HIPAA rules and regulations.
• Perform other duties as assigned.

Requirements

• Completion of high school diploma or equivalent is required.
• Experience with personal computer-based applications, office equipment, and proficient typing skills is preferred.
• Two years of experience in a medical, billing, fiscal, or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.
• Ob/Gyn experience is preferred.

Licensure, Certifications, and Clearances

• Act 31 Child Abuse Reporting (with renewal)
• Act 33 (with renewal)
• Act 34 (with renewal)
• Act 73 FBI Clearance (with renewal)

Benefits

• Opportunities for growth and advancement
• Excellent benefits package
• Pleasant work environment
• Friendly team