Patient Service Representative-OBGYN

We need to output HTML fragment with sections: About the role? The posting includes a job summary and description. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We need to parse content. Job Summary: "When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives." That's about the role? Could be "About the role". Also "Job Summary: Directs patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated remote call center. Must live in Boston area". That's also about role. We can combine into About the role. Responsibilities: list of essential responsibilities. Use

• . Requirements: maybe "Required Qualifications". That's qualifications. Also "Preferred Qualifications". Could be under Qualifications. Skills: maybe "Competencies" list. Pay: we have Pay Range $20.50 - $27.59. So include Pay section. Schedule: Not mentioned explicitly. There's "Physical Nature Of The Job" but not schedule. So we should not include Schedule. Benefits: Not mentioned. So skip. We need to preserve all substantive info, not invent. We need to remove boilerplate: EEO, etc. Remove lines like "Equal Opportunity Employer/Veterans/Disabled". Also remove "As a health care organization..." etc. Also remove "More than 35,000 people..." etc. Also remove "Beth Israel Lahey Health requires that all staff be vaccinated..." maybe that's substantive? It's a requirement (vaccination). Could be considered a requirement. But it's about flu vaccine requirement. Might be considered a requirement. However it's near the end after EEO. It's a condition of employment. Could be included under Requirements or Qualifications. But we need to decide if it's substantive. It is a requirement: influenza vaccination. Should we include? The instruction: preserve ALL substantive information; do not invent or summarize away detail. So we should include that requirement. However it's not under a heading; we can place under Requirements or Qualifications. Also "Must live in Boston area" is a requirement. Also "Position is remote after 3 months of onsite training - must live in Boston area". That's also requirement. We need to avoid duplication. Let's extract sections: About the role: combine the introductory sentences and job summary. Responsibilities: list each essential responsibility. Requirements: maybe include "High School diploma or GED required. Associate's degree preferred. 1-3 Years Related Work Experience Required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Must live in Boston area. Position is remote after 3 months of onsite training - must live in Boston area. Must be vaccinated against influenza (flu) as a condition of employment." Also maybe "Call Center and/or telephone customer service experience" is preferred qualification, not required. Qualifications: Could separate Required Qualifications and Preferred Qualifications. But we only have headings: Requirements, Qualifications, Skills. We could put Required Qualifications under Requirements, Preferred Qualifications under Qualifications, and Competencies under Skills. But we need to avoid thin sections. Let's see. We have Required Qualifications (list). Preferred Qualifications (list). Competencies (list). Could map: - Requirements: Required Qualifications + location + remote after training + vaccination. - Qualifications: Preferred Qualifications. - Skills: Competencies (Decision Making, Problem Solving, etc.) plus maybe typing skills, medical terminology, bilingual. But we also have "Strong typing skills 40+wpm." under Preferred Qualifications. Could also be skill. We need to avoid duplication. Let's structure:

  About the role

  When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Directs patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated remote call center. Must live in Boston area.

  Responsibilities

  • Answers, screens and processes a high volume of calls in a professional manner.
  • Utilizes and adheres to the phone scripts and guidelines for triaging calls.
  • Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed.
  • Utilizes centralized scheduling system and software applications to schedule appointments.
  • Verifies and updates patients' demographic information and transfers to registration for update as needed.
  • Obtains necessary referrals for scheduled visit and documents in system.
  • Documents appropriate payer information, including worker's compensation and auto liability.
  • Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures.
  • Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures.
  • Coordinates availability of professional services for maximum cost effective utilization of staff, space, equipment and optimal timing for patients and providers.
  • Addresses scheduling problems and concerns with manager to resolve issues.
  • Records and forwards accurate messages to providers and staff.
  • Triages calls for urgent information or services to appropriate staff.
  • Responds to requests for information or assistance within scope of knowledge and authority.
  • Resolves and responds to provider email requests in an efficient and professional manner.

  Requirements

  • High School diploma or GED required.
  • Associate's degree preferred.
  • 1-3 Years Related Work Experience Required.
  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
  • Must live in Boston area.
  • Position is remote after 3 months of onsite training.
  • Must be vaccinated against influenza (flu) as a condition of employment.

  Qualifications

  • Call Center and/or telephone customer service experience.
  • Strong typing skills 40+wpm.
  • Knowledge of medical terminology.
  • Bilingual written and verbal communication skills.

  Skills

  • Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
  • Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
  • Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
  • Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
  • Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  • Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  • Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
  • Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

  Pay

  Pay Range $20.50 - $27.59

  We should not include Schedule or Benefits. Check for any duplicated content: We included "Must live in Boston area" both in About the role and Requirements. That's duplication. We should avoid duplication. The About the role already mentions must live in Boston area. We can remove from Requirements to avoid duplication. However the instruction: preserve ALL substantive information; do not invent or summarize away detail. Duplication is okay? It says remove duplicated lines. So we should not duplicate. So we should keep only one occurrence. Let's keep it in About the role (or Requirements). Since About the role is a summary, we can keep it there and remove from Requirements. Also "Position is remote after 3 months of onsite training." appears only in Requirements; we keep. Also "Associate's degree preferred." appears in Requirements; we could also note it's preferred but we put under Requirements. Might be better to move to Qualifications (Preferred). But we already have Preferred Qualifications separate. Let's adjust: Move Associate's degree preferred to Qualifications (Preferred). Also "1-3 Years Related Work Experience Required." stays in Requirements. Also "Experience with computer systems required..." stays in Requirements. Also "Must be vaccinated against influenza (flu) as a condition of employment." stays in Requirements. Now About the role: we have the introductory sentence and job summary and must live in Boston area. Let's craft:

  When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Directs patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated remote call center. Must live in Boston area.

  Now Requirements list: - High School diploma or GED required. - 1-3 Years Related Work Experience Required. - Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. - Position is remote after 3 months of onsite training. - Must be vaccinated against influenza (flu) as a condition of employment. Now Qualifications (Preferred): - Associate's degree preferred. - Call Center and/or telephone customer service experience. - Strong typing skills 40+wpm. - Knowledge of medical terminology. - Bilingual written and verbal communication skills. Now Skills: Competencies list as above. Now Pay. Check for any other substantive info: "Physical Nature Of The Job Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally." This is substantive; we haven't included it. Should we include? There's no specific heading for Physical Demands, but we could include under a section like "Physical Requirements" but not in allowed headings. Allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Physical nature could fit under Requirements or Qualifications? It's more about job demands. Could be placed under Requirements as a bullet. But we need to preserve all substantive info. So we should add a bullet under Requirements: "Sedentary work: exerting up to 10 pounds of force occasionally; sitting most of the time with occasional walking and standing." We should not create a new heading. So add to Requirements. Also "Ability to remain calm in stressful situations." is already under Customer Service competency. Now check for any other: "More than 35,000 people working together..." is boilerplate, remove. "As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities." boilerplate. "Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment." we already captured. "Equal Opportunity Employer/Veterans/Disabled" remove. Now ensure no placeholder like "commensurate with experience" etc. Not present. Now output HTML fragment. Let's