Patient Services Representative (Front Desk) PRN

About the Role

As a Patient Services Representative (PSR) PRN at Des Moines University Medicine and Health Sciences, you will serve as a key member of the clinic team, delivering exceptional customer service and supporting patients throughout their care journey. This role ensures a positive patient experience while supporting efficient clinic operations and continuity of care.

Responsibilities

• Patient Experience & Customer Service
  • Serve as the first point of contact for patients, visitors, students, and callers by providing professional, courteous, and compassionate customer service.
  • Answer and direct calls, respond to questions or concerns, and maintain a welcoming, organized reception area.
• Scheduling & Patient Access
  • Maintain provider schedules by scheduling, rescheduling, and coordinating appointments, follow-up visits, and wellness exams to optimize patient access and clinic efficiency.
  • Register patients, maintain demographic information, verify insurance eligibility and benefits, obtain referrals and prior authorizations.
  • Ensure required forms and documentation are completed and accurately maintained in the EHR.
• Check-In, Check-Out & Revenue Cycle Support
  • Complete patient check-in and check-out processes, collect and reconcile patient payments, prepare deposits.
  • Assist with insurance follow-up activities and patient billing inquiries.
• Administrative & Clinical Support
  • Prepare clinic schedules and visit documentation; manage medical records, referrals, and outside documentation.
  • Maintain accurate records in the EHR and provide administrative support to providers, students, and clinic staff.
• Teamwork & Organizational Responsibilities
  • Collaborate with providers, students, leadership, and team members.
  • Maintain HIPAA compliance and patient confidentiality.
  • Participate in required training and meetings; support process improvements.
  • Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Associate degree or post-secondary education in healthcare, business, or a related field preferred.
• One year of customer service or administrative experience required.
• Exceptional customer service, communication, and interpersonal skills with a patient-centered approach, professionalism, and confidentiality.
• Strong organizational skills, attention to detail, and the ability to effectively manage multiple priorities.
• Proficiency in Microsoft Office and EHR systems.
• Commitment to and alignment with DMU’s mission and values.

Benefits

• Generous employer contribution toward the medical plan.
• 10% retirement match.
• Flexible work arrangements.
• Community service time.
• Tuition assistance and professional development funding.
• Access to wellness facilities with programs that promote a well-balanced lifestyle.
• Paid time off.
• Free use of wellness facilities.
• Employee engagement and recognition programs throughout the year.

About Des Moines University Medicine and Health Sciences

Founded in 1898, Des Moines University Medicine and Health Sciences is a premier medical and health sciences institution comprising three colleges — the College of Osteopathic Medicine, the College of Podiatric Medicine and Surgery, and the College of Health Sciences. DMU offers graduate-level professional degree programs in anatomy, biomedical sciences, health care administration, medical science, occupational therapy, osteopathic medicine, physical therapy, physician assistant studies, podiatric medicine, and public health.

Located in West Des Moines, part of Iowa’s capital metro, DMU provides a collaborative, student-centered academic environment. Our students consistently exceed national benchmarks in board exam performance, certification pass rates, and medical residency match outcomes. Our mission is to improve lives in our global community by educating diverse groups of highly competent and compassionate health professionals.

Our 88-acre campus in West Des Moines brings the entire academic community together in one collaborative, future-focused environment, while the Des Moines University Clinic serves patients within the DMU32 Health and Business Complex in downtown Des Moines. Our state-of-the-art campus features technology-rich, flexible learning environments that support innovative teaching and connect faculty and students across all programs. Modern research facilities include a vibrant open-concept laboratory that fosters collaboration, accelerates discovery, and empowers faculty and students to advance the health sciences.