Patient Service Representative

Overview

Fuel your passion for patient‑centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a meaningful impact on the well‑being of our community.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance Program and employee discount program
• Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long‑term care, elder & childcare, auto & home insurance
• Eligibility for benefits may vary by location and is determined by employment status

Job Summary

This non‑exempt medical office position is responsible for front‑office processes in the physician practice.

Responsibilities

• Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, including the Tenet HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program.
• Greet patients entering the physician practice.
• Answer office phones, making, confirming, and rescheduling appointments when necessary.
• Check in patients, collect accurate patient demographics, enter data into the electronic system, and verify insurance.
• Assist in checking out patients and help them with referral processing and scheduling.
• Collect co‑pays and post charges.
• Perform charge entry and patient balance processing.
• Distribute information to patients regarding office policies, procedures, and information about the practice.
• Explain and enroll patients in the patient portal.

Qualifications

• Education: High school diploma/GED required; completion of a medical office assistant program preferred.
• Certification: Preference for healthcare management/administration certification.
• Experience: Two years of customer service experience, preferably in a medical office setting.
• Sign‑on bonus available for new hires only.

Organization Description

Our mission at Baptist Medical Network within the Baptist Health System is to be the premier healthcare organization in South Texas by providing high‑quality, compassionate care that exceeds our community’s expectations. Our footprint spans across 12 counties with diverse multi‑specialty providers dedicated to using their expertise and talents to strengthen our growing partnership within the surrounding communities.