Patient Services Representative- Cayuga Medical Center- Emergency Department- Full Time- Days/Evenings FLEX

About the role

When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal. Centralus Health is central to wellness-for all of us. A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

Responsibilities

• Patient intake, such as greeting and check-in patients/verifying/updating patient demographics
• Assist patients with filling out consent forms
• Receive and process cash and credit card payments for medical services rendered
• Initiate calls, pages, and triage phone calls. Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties

Requirements

• High school diploma or equivalent
• Professional manner and appearance
• Strong interpersonal and communication skills
• Meticulous attention to detail
• Ability to work independently
• Physical Requirements: 80% standing, 20% sitting

Qualifications

• Proficient in Microsoft Office Suite (Word, Outlook)
• Knowledge of medical terms and practices preferred

Pay

Standard rate of $18.50 - $23.00 per hour

Schedule

Location: Cayuga Medical Center, 101 Dates Drive, Ithaca, NY 14850. Flex Hours: Shifts may range between 7 AM and 11 PM. Typical Shifts: 6:45 AM - 3 PM, 6:45 AM - 7 PM, 10:45 AM - 7 PM, 10:45 AM - 11 PM, 2:45 PM - 11 PM. Shift Structure: Two 8-hour shifts and two 12-hour shifts per week, offering three days off each week. Additional Information: Weekends and Holidays: The position includes rotating holidays and every other weekend. If Per Diems cover your weekend days, we can work you into weekday