Patient Services Representative- Cayuga Medical Center Admissions- Full Time- Days/Nights FLEX
About the role
The Patient Service Representative (PSR) at Cayuga Health System is the first point of contact for patients and their caregivers. Responsibilities include patient interviews, collecting and verifying demographic, insurance and financial data, accurately entering information into the system, and supporting the registration and admission processes.
Responsibilities
- Patient Interaction and Support: Welcomes patients and caregivers warmly, provides support, and ensures proper patient identification using name and date of birth.
- Registration and Documentation: Registers and pre-registers patients with accurate demographic and insurance details, scans identification and insurance documents, completes and explains required forms, and files imaging requisitions appropriately.
- Admitting and Discharge Procedures: Adheres to admitting policies, ensures proper placement and transfer of patients per practitioner orders, and manages timely and accurate discharges.
- Switchboard and Special Procedures: Covers switchboard during breaks and night shifts, handles deceased patients' procedures, and manages patient valuables in line with hospital policies.
- Financial Transactions and Flexibility: Collects copays, follows cash handling protocols, and assumes additional responsibilities as needed to support hospital operations.
Requirements
- High school education or equivalent experience
- Two (2) years of clerical experience
Qualifications
Excellent interpersonal skills, communication skills, accurate typing skills, knowledge of office procedures, and ability to work independently are required. Previous healthcare experience and knowledge of medical terminology are preferred.
Skills
None specified in the job posting.
Benefits
No specific benefits mentioned in the job posting.
Pay
Standard Rate of $18.50 - $23.00 per hour.
Schedule
5x 8-hour shifts, Days/Evenings with flex weekends.