Patient Services Manager

Job Description Summary

Oversees patient dining services, food safety compliance, and service quality across assigned area of responsibility.

Ensures full compliance with The Joint Commission standards (Environment of Care, Infection Prevention, Life Safety), as well as Centers for Medicare & Medicaid Services (CMS) and Accreditation Commission for Health Care (ACHC) requirements.

Maintains accurate daily and monthly records for temperatures, sanitation, preventive maintenance, and required operational documentation.

Ensures all equipment in patient service areas is operational and maintains; initiates timely repair or replacement requests as needed.

Manages retherm processes and Aladdin system procedures to ensure safe and efficient meal delivery.

Monitors the quality of patient meals and identifies trends and opportunities for continuous improvement.

Responds promptly and effectively to patient concerns, complaints, and service recovery needs.

Collaborates with nursing and interdisciplinary teams to ensure high-quality, patient-centered service delivery.

Serves as a liaison between Food & Nutrition Services, nursing, and other departments to ensure seamless patient dining operations.

Qualifications

• Current ServSafe Certification required; Six Sigma Yellow Belt Required; Six Sigma Black Belt Preferred (ASQ)
• Bachelor’s degree in Food & Nutrition, Hospitality, Healthcare Administration, or related field preferred.
• Certified Dietary Manager (CDM) credential through the Certifying Board for Dietary Managers required (or eligibility to obtain within a defined timeframe).
• 3–5+ years of progressive leadership experience in healthcare food service or hospitality operations.
• Experience with food service systems and technologies (e.g., CBORD) preferred.

Benefits

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retail plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!